Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Bryner

Florence,MS

Summary

Dynamic professional with a proven track record at PRIDE Industries, enhancing operational efficiency and customer satisfaction through expert route planning and exceptional problem-solving skills. Excelled in team collaboration and customer service, significantly contributing to workplace culture and process improvements. Skilled in data entry and multitasking, adept at handling sensitive information and resolving customer complaints efficiently. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

15
15
years of professional experience

Work History

Federal Dispatch Clerk

PRIDE Industries
03.2017 - 08.2019
  • Contributed to a positive workplace culture through active participation in team meetings, collaborative projects, and ongoing professional development initiatives.
  • Utilized advanced dispatch software tools to track shipments, monitor driver performance, and analyze data for continuous improvement opportunities.
  • Collaborated with management to review and improve dispatch policies and procedures for enhanced operational efficiency.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols when handling customer data or private company records.
  • Handled complaints and inquiries from public to resolve or report to proper department.
  • Boosted customer satisfaction with prompt resolution of inquiries, complaints, and special requests.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Assisted in resolving customer complaints and grievances.

Property Manager

Santa Teresa Self Storage
11.2008 - 02.2013
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
  • Trained new employees on company policies, procedures, and best practices for consistent service delivery.
  • Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
  • Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
  • Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
  • Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
  • Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.

Medical Office Administrative Assistant

Dr. Alka Shrikant Rishi
03.2004 - 08.2006
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Maintained current and accurate medical records for patients.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Education

GED -

Georgia Tech
Atlanta, GA
05.2007

Skills

  • Work under pressure
  • Root cause analysis
  • Data entry proficiency
  • Task Delegation
  • Customer Relations
  • Data Analysis
  • Complies with all policies
  • Database updates
  • Teamwork and Collaboration
  • Efficient Communication
  • Problem-Solving
  • Multitasking Abilities
  • Self Motivation

Timeline

Federal Dispatch Clerk

PRIDE Industries
03.2017 - 08.2019

Property Manager

Santa Teresa Self Storage
11.2008 - 02.2013

Medical Office Administrative Assistant

Dr. Alka Shrikant Rishi
03.2004 - 08.2006

GED -

Georgia Tech

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Cassandra Bryner