Cassandra Butler
Sulphur,LA
Summary
Dynamic office manager with 20 years of experience in supporting day-to-day operational functions, known for being highly dependable and ethical. A reliable leader who ensures the smooth running of business operations.
Overview
30
30
years of professional experience
Work History
Event Director - Restaurant Manager
The Neches Room - Riverside Grille
Beaumont, TX
12.2022 - Current
- The primary decision-maker in managing the event's operational strategy.
- Oversee the daily operation of the venue, including managing staff, processes, and procedures, and providing necessary support for the operations.
- Manage all maintenance and repairs of the venue grounds, property, equipment, and facilities. Ensuring that the venue and facilities are clean, organized, and well-maintained.
- Supervise all staff, including event staff, and maintenance personnel.
- Schedule and coordinate tours, venue rental equipment, and desired floor plans.
- Managing all administrative tasks, such as booking schedules, preparing quotes, and collections.
- Supervising the serving staff to ensure that they provide high-quality service to customers.
- Interviewing and hiring new team members, responsible for all onboarding of each staff member.
- Making schedules.
- Working to ensure the restaurant provides the best customer service.
Administrative Assistant - Technician Dispatcher
National Networks
Lake Charles, LA
05.2020 - 08.2023
- Greet clients graciously, professionally, and with a cheerful attitude.
- Answered, handled, and escalated incoming calls effectively and efficiently.
- Assisted in the planning and organizing of events.
- Coordinated technician deployments to provide prompt and effective assistance in addressing client needs.
- Checked, corrected, and maintained sensitive and financial documents while handling accounts receivable.
- Executed room setup and arrangements for internal meetings and events.
- Coordinated calendars and schedules for fleet and building maintenance, for general repair, and updates.
Assistant Manager
Country Gaming
Lake Charles, LA
09.2007 - 05.2020
- Maintain impeccable office organization to support efficiency, professionalism, and performance objectives.
- Consulted customers to determine the best methods to resolve service and billing issues.
- Address customer service inquiries quickly and accurately.
- Conducted job interviews, and led employee performance evaluations with constructive feedback.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Maintained inventory accuracy by accurately counting stock on hand and reconciling discrepancies.
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.
- Reconciled monthly statements and transactions to keep records accurate and current.
Manager
Armstrong McCall
Lake Charles, LA
01.1996 - 07.2007
- Maintain impeccable office organization to support efficiency, professionalism, and performance objectives.
- Trained employees in inventory practices and product knowledge.
- Administered physical filing systems, keeping records well-organized and easily retrievable by team members.
- Address customer service inquiries quickly and accurately.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Maintained inventory accuracy by accurately counting stock on hand, and reconciling discrepancies.
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.
- Ensured the accuracy and currency of records by reconciling monthly statements and transactions.
Education
Certified Massage Therapist (CMT) in Massage -
LA Institute of Massage Therapy
Lake Charles, LAHigh School Diploma -
Sulphur High School
Sulphur, LASkills
- Managerial aptitude
- Invoice and payment processing
- Vendor relationship management
- Administrative recordkeeping
- Staff management
- Event planning
- Catering coordination
- Training and onboarding
References
- Jill Stevenson, 409-365-8922
- Amy Billington, 337-263-5434
- Melanie LeBrun, 337-513-5501
- Grover Garland, 337-527-0204
- Tara Crile, 409-466-2502
Timeline
Event Director - Restaurant Manager
The Neches Room - Riverside Grille
12.2022 - Current
Administrative Assistant - Technician Dispatcher
National Networks
05.2020 - 08.2023
Assistant Manager
Country Gaming
09.2007 - 05.2020
Manager
Armstrong McCall
01.1996 - 07.2007
Certified Massage Therapist (CMT) in Massage -
LA Institute of Massage Therapy
High School Diploma -
Sulphur High School