Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Byrd

Dawsonville

Summary

Resourceful Retail Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent with excellent communication skills. Successful in building and motivating dynamic teams.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Marshalls Store
09.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • providing guest service and responding to customer complaints.
  • Responsible for keeping a daily sales quota, as well as credit card applications.
  • Responsible for all of operations in the store.
  • Contact new applicants for a possible interviews,Conduct the on boarding process for those new hires.
  • Complete a schedule for each associate in the store.
  • Responsible for processing truck, incoming and outgoing

Co Manager

Ulta Beauty
12.2022 - Current
  • Assisting the GM while managing a team of 40+ team members. Opening and/or closing the store. Assisting guests with their concerns and helping to build their baskets with an addition to picking online orders (OMNI). Driving sales, loyalty sign ups and credit card sign ups in addition to helping at the cash wrap. Managing payroll throughout the day and week, and possibly changing around schedules to fit business needs with prevention of loss merchandise. Overseeing the operations team and delegating tasks, honing in on specific priorities. Including but not limited to, stocking shelves, organizing the backroom to make room for more merchandise, making it a safe work environment. Partnering with the Service Manager to manage the salon payroll, help with guest concerns and complaints regarding their salon services, and partnering with the salon stylists to make their business more profitable. Hiring and training new associates.

Retail Operations Manager

Ulta Beauty
08.2021 - 12.2022
  • Lead a team of 20 team members from various backgrounds. Planning and communication with the merchandise service coordinator on the upcoming sales and ad set for that following week. Including setting front tables, etageres, and end caps and sometimes flexing them if I did not have sufficient product. Delegating tasks to the team, tagging markdowns and possible price increases. Gathering merchandise to send back to their vendor (RTVs). On a weekly basis Cycle Counts were needed to be scanned for the most high theft SKUs, Inventory Adjustments were also completed to make our inventory accurate. Keeping the backroom clear and safe for the entire team. Receiving truck each week, and removing cartons from the palettes and staging them in the accurate department. Managing payroll occasionally and possibly changing around schedules to fit business needs. Preventing loss of merchandise. Driving sales, loyalty sign ups and credit card sign ups in addition to helping at the cash wrap. Opened and closed the store. Hiring and training new associates.

Retail Sales Manager

Ulta Beauty
01.2019 - 07.2021
  • Lead 20+ team members, and held the team accountable for their loyalty and credit card results. Managing payroll occasionally and possibly changing around schedules to fit business needs. Preventing loss of merchandise. Driving sales, loyalty sign ups and credit card. Assisting guests with their concerns and helping to build their baskets with an addition to picking online orders (OMNI). Opened and closed the store. Restocking shelves, organizing the back stock to make it easier for others to find the products. Cleaned and made testers on specific days. Organized store generated events to drive sales.

Merchandise Service Coordinator

Ulta Beauty
01.2018 - 01.2019
  • Lead a team of 20 associates. Planning and communication with the Retail Operations Manager on the upcoming sales and ad set for that following week. Including setting front tables, etageres, and end caps and sometimes flexing them if I did not have sufficient product. Delegating tasks to the team, tagging markdowns and possible price increases. Gathering merchandise to send back to their vendor (RTVs). On a weekly basis Cycle Counts were needed to be scanned for the most high theft SKUs, Inventory Adjustments were also completed to make our inventory accurate. Keeping the backroom clear and safe for the entire team. Receiving truck each week, and removing cartons from the palettes and staging them in the accurate department. Managing payroll occasionally and possibly changing around schedules to fit business needs. Preventing loss of merchandise. Driving sales, loyalty sign ups and credit card sign. Opening and closing the store.

Education

High School - General studies

Seminole High School
Seminole, Florida
05.2003

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Retail operations
  • Store organization
  • Time management
  • Team building and leadership
  • Employee scheduling
  • Hiring and training

Timeline

Assistant Store Manager

Marshalls Store
09.2023 - Current

Co Manager

Ulta Beauty
12.2022 - Current

Retail Operations Manager

Ulta Beauty
08.2021 - 12.2022

Retail Sales Manager

Ulta Beauty
01.2019 - 07.2021

Merchandise Service Coordinator

Ulta Beauty
01.2018 - 01.2019

High School - General studies

Seminole High School

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