Cassandra Cabrera
Atwater,CA
Summary
Experienced district manager skilled in managing company assets and developing talent for future growth. Utilizes independent decision-making and sound judgment to drive positive outcomes and contribute to overall company success. Recognized as a strategic planner with the ability to identify multiple improvement options, streamline operations, and unlock growth opportunities.
Overview
10
10
years of professional experience
Work History
District Manager
T-Mobile
08.2022 - Current
- Supervised various 25+ locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Field Support Manager
T-Mobile
04.2022 - Current
- Monitored 50+ employees and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Store Manager
T-Mobile
11.2017 - Current
- Arranged regular meetings to discuss company and personal sales goals
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Help develop a good culture through collaboration, growth, and opportunity
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
T-Mobile
04.2017 - Current
- Lead by example to drive sales performance and exceed revenue targets through effective sales techniques and product knowledge
- Provide ongoing training, mentoring, and support to sales team members to enhance their product knowledge, sales skills, and overall performance
- Develop and maintain strong relationships with clients to understand their needs, and provide personalized solutions to drive sales and enhance customer satisfaction
- Ensure a high level of customer service by addressing customer inquiries, resolving complaints, and handling escalations professionally and courteously
- Analyze sales reports, performance metrics, and customer feedback to evaluate store performance, and develop action plans for improvement
- Collaborate with the sales manager to develop and implement sales strategies, promotional campaigns, and pricing policies to drive revenue growth
Mobile Expert
T-Mobile
12.2016 - Current
- Set long-term and short-term goals with store managers while monitoring progress
- Asked personalized questions and identified products that matched customers needs
- Enhanced monthly sales by consistently generating significant revenue each month
- Sustained ongoing customer relationships by building rapport and trust
- Collaborate with colleagues and store management to achieve individual and team sales goals
- Delivered exceptional customer service, particularly in challenging situations, by demonstrating empathy and focusing on solutions
Waitress
Las cananas
05.2015 - 11.2016
- Greeting customers
- Taking orders
- Delivering food and drinks
- Cleaning tables
- Preparing bills
- Providing customer service
- Knowing the menu
- Knowing food and beverage basics
Education
Associate of Applied Business - Business Administration And Management
Reedley College
Reedley, CA05-2029
High School Diploma -
Dinuba High School
Dinuba, CA05.2016
Skills
- Bilingual
- Multi-unit management
- Tactical business planning
- Staff recruiting
- Operations oversight
- Payroll and budgeting
- District expansion
Timeline
District Manager
T-Mobile
08.2022 - Current
Field Support Manager
T-Mobile
04.2022 - Current
Store Manager
T-Mobile
11.2017 - Current
Assistant Manager
T-Mobile
04.2017 - Current
Mobile Expert
T-Mobile
12.2016 - Current
Waitress
Las cananas
05.2015 - 11.2016
Associate of Applied Business - Business Administration And Management
Reedley College
High School Diploma -
Dinuba High School
Similar Profiles
Kieria A PalmerKieria A Palmer
Mobile Expert at T-MobileMobile Expert at T-Mobile
Roberto SantiagoRoberto Santiago
Retail Store Manager at T-MobileRetail Store Manager at T-Mobile
Tyler ChurchillTyler Churchill
Mobile Expert/Assistant Manager at T-MobileMobile Expert/Assistant Manager at T-Mobile