Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Cairnie

Wooster,OH

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Commercial Cleaner/ Floater

A Quality Facility Services
01.2020 - 05.2021
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.

Dietary Manager

Country Pointe
05.2015 - 04.2016
  • Purchased food supplies for department according to budget limitations.
  • Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
  • Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
  • Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
  • Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Dietary Assistant

Country Pointe
09.2012 - 05.2015
  • Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
  • Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
  • Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
  • Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
  • Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
  • Supported the achievement of nutritional goals for patients by carefully measuring ingredients and following recipe guidelines.
  • Improved patient satisfaction by providing customized meal plans according to dietary needs and restrictions.
  • Served meals to residents in accordance with established schedules and dietary procedures.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
08-2025

Skills

  • Strong work ethic
  • Self-motivation and initiative
  • Reliability and punctuality
  • Employee recruitment
  • Time management
  • Team leadership
  • Customer service
  • Decision-making
  • Efficient multi-tasker
  • Inventory management
  • Food production management
  • Menu planning abilities

Timeline

Commercial Cleaner/ Floater

A Quality Facility Services
01.2020 - 05.2021

Dietary Manager

Country Pointe
05.2015 - 04.2016

Dietary Assistant

Country Pointe
09.2012 - 05.2015

Bachelor of Science - Business Administration

Southern New Hampshire University

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Cassandra Cairnie