Summary
Overview
Work History
Education
Skills
Timeline
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CASSANDRA CARLS

Sacramento,California

Summary

Highly motivated and results-driven Customer Service Representative with a proven track record of exceeding performance targets and delivering exceptional service. Recognized for resolving complex issues efficiently, fostering customer loyalty, and contributing to team success in a fast-paced call environment. Adept at multitasking, while maintaining a positive, solution-focused approach. Consistently ranked among top performers for customer satisfaction, call resolutions time, and quality.

Overview

18
18
years of professional experience

Work History

Tech Support 2

Sonic
09.2022 - Current
  • Two promotions within the first year
  • Remains as a top performer in both Customer service stats and Digital Response team
  • Assists customers with empathy and patience
  • Able to quickly determine a customers issues and resolve
  • Self-motivated and strong abilities to work independently or in a group environment
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, motivation and willingness to help wherever needed.
  • Worked effectively in high call volumes

Accounts Payable Manager

Cinnabon
02.2018 - 01.2019
  • Employment recruitment, pre screening applicants, and coordinated interviews
  • Managed accurate and timely processing of over 125 invoices per month.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Processed incoming and outgoing mail
  • Personal Assistant to President; Attended meetings for notes and data
  • Ordered supplies for 13 bakeries and 1 restaurant
  • Established Health Permits and Business Licenses
  • Negotiated with Vendors and Service Providers
  • Organized equipment removal and installations
  • IT support for 13 Bakery Managers

General Manager

Cinnabon
02.2007 - 02.2018
  • Total of 4 Promotions. (Crew Leader, Assistant, Manager, General Manager)
  • Managed 1.5 million dollar Bakery
  • Manager Serv Safe Certified
  • First person in whole company to get 100% on Video Shop
  • Trained employees and management from other locations
  • Maintained budgets
  • Scheduling
  • Guest Services
  • Prepped and baked
  • Ordered Bakery supplies and food products
  • Employment recruitment and onboarding
  • Coordinated interviews
  • Cash Handling

Education

High School - Accounting and Business/Management

Visions In Education
07.2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Amazing customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Dependable and responsible
  • Active listening

Timeline

Tech Support 2

Sonic
09.2022 - Current

Accounts Payable Manager

Cinnabon
02.2018 - 01.2019

General Manager

Cinnabon
02.2007 - 02.2018

High School - Accounting and Business/Management

Visions In Education

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CASSANDRA CARLS