Cassandra Carnahan

• Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
• Conducted sales and recommended products to meet guest needs.
• Stayed organized and aware of schedules to execute successfully booked events.
• Watched areas to anticipate problems and intervened to prevent accidents.
• Part time

Seasonal

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Observed recreational users to detect safety concerns and prevent ongoing violations.
• Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Seasonal

• Served alcoholic and non-alcoholic beverages in bar environment.
• Assisted with bartending duties during high-volume shifts.
• Greeted new customers, discussed specials, and took drink orders.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.

• Interacted with guests to obtain positive or negative feedback and constructively apply information.
• Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
• Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
• Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.