Cassandra Carpenter
Glendale,USA
Summary
Dynamic and results-oriented professional with extensive experience in high-volume commercial laboratories, adept at tackling complex challenges and implementing strategic improvements aligned with organizational objectives. Demonstrated expertise in team building and cultivating strong customer relationships while effectively utilizing emerging technologies to enhance productivity in fast-paced environments. Committed to driving operational excellence and fostering a collaborative work environment that boosts overall performance. Passionate about leveraging innovative solutions to meet evolving industry demands and exceed stakeholder expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lab Manager - Technical Logistics
Sonora Quest Laboratories
09.2016 - Current
- Manage daily laboratory operations, ensuring compliance with safety and quality standards.
- Maintain positive external and internal customer relations by addressing problems head-on and implementing successful corrective actions.
- Improve laboratory efficiency by streamlining workflows and implementing process improvements utilizing Six Sigma Lean Practices.
- Coordinate cross-functional projects, leading to increased collaboration and shared resources among external and internal stakeholders.
- Ensure effective financial oversight to maintain departmental budget integrity.
Client Services Supervisor
Sonora Quest Laboratories
02.2014 - 09.2016
- Directed daily operations and evaluated key performance indicators to maintain high-quality benchmarks within the organization.
- Designed and executed workflow improvements aimed at increasing operational efficiency and reducing response times for client inquiries.
- Strengthened client relationships by promoting transparency and effective communication with internal teams.
Specimen Processing Supervisor
Sonora Quest Laboratories
01.2009 - 01.2014
- Managed scheduling and workflow for a team of 80+ data entry processors to achieve productivity objectives.
Education
Bachelor of Arts - Global Studies
Arizona State University
Tempe, ArizonaSkills
- Laboratory operations management
- Laboratory automation implementation
- Project management
- Lean Six Sigma methodologies
- Strategic planning
- Creative and innovative problem-solving
- Effective verbal and written communication
Certification
- Lean Practitioner Six Sigma, Sonora Quest Laboratories - 2020
- PMP certification - in process 2026
Timeline
Lab Manager - Technical Logistics
Sonora Quest Laboratories
09.2016 - Current
Client Services Supervisor
Sonora Quest Laboratories
02.2014 - 09.2016
Specimen Processing Supervisor
Sonora Quest Laboratories
01.2009 - 01.2014
Bachelor of Arts - Global Studies
Arizona State University