Cassandra Carriker
Bellevue,NE
Summary
My experience is in customer service and office management. I graduated from Metropolitan Community College with an Associates degree in Medical Office Management in June of 2020. I would like to start a career with a company that has advancement opportunities.
Overview
6
6
years of professional experience
Work History
Location Manager
Forward Air
05.2022 - Current
- Work with drive teams and Home Depot to ensure deliveries go smoothly and work through any possible issues that may arise.
- Prepare PowerPoints and other materials to help drive teams with their deliveries.
- Discuss with drive teams about policies, procedures, and help train them on how to use mobile link.
- Monitor routes throughout the day and assist the drive teams when needed.
- Communicate daily with team members, routers, ISPs, and Home Depot team to set up routes and delivery times for customers.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Hired employees and initiated new hire paperwork process.
- Built strong team through proactive recruitment and hiring strategies.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Organized records of vehicles, schedules and completed orders.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Produced weekly status reports detailing logistic operations and problems.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Verified timekeeping records and handled any discrepancies with employees.
Medical Billing and Coding Analyst
Omaha National
03.2021 - 03.2022
- Reviewed patient records, identified medical codes and created explanation of reviews for billing purposes.
- Reviewed an audited medical bills to ensure the provider is paid properly.
- Checked for and verified authorization for specific services rendered.
- Reviewed medical documentation that was sent and verified that the billing forms matched the documentation.
- Followed and reviewed worker’s compensation laws in several states.
Billing Specialist
Early Out Services Inc.
03.2020 - 03.2021
- Met production goals when working claim denials for follow up billing
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts
- Precisely evaluated and verified benefits and eligibility
- Precisely completed appropriate claims paperwork, documentation and system entry
- Communicated effectively and extensively with other departments to resolve claims issues
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Maintained excellent attendance record, consistently arriving to work on time
Table Games Dealer
Caesars Entertainment
08.2017 - 05.2019
- Promoted customer satisfaction by greeting guests in a friendly and enthusiastic manner and directed them to parts of the casino
- Exchanged legal currency for gambling chips and coin money
- Conducted games such as Black Jack, Carnival Games, Baccarat and Roulette by explaining rules, taking bets and delivering payouts
- Dealt cards in games and monitored players' behavior for signs of cheating
Education
Associate of Applied Science - Medical Office Management
Metropolitan Community College
Omaha, NE06.2020
Skills
- Efficient and reliable team player
- Fast Learner
- Data entry
- Customer service
- MS Office
- Organization
- Problem resolution
- Attention to Detail
Professional References
- Amberlynn Starr - Supervisor - Horseshoe Casino - Phone - (563) 650-6811
- Drake Lloyd - Manager - The Home Depot MDO - Phone - (402) 201-0547
- Ron Milligan - Location Manager - Home Depot MDO - Phone - (515) 441-4099
Timeline
Location Manager
Forward Air
05.2022 - Current
Medical Billing and Coding Analyst
Omaha National
03.2021 - 03.2022
Billing Specialist
Early Out Services Inc.
03.2020 - 03.2021
Table Games Dealer
Caesars Entertainment
08.2017 - 05.2019
Associate of Applied Science - Medical Office Management
Metropolitan Community College