CASSANDRA CARRILLO
Ventura,CA
Summary
To expand my knowledge and experience in a customer service related position in which I can utilize my current skills in interacting with customers from various backgrounds and settings. To further demonstrate my passion to provide memorable, thorough, and well-organized customer experiences.
Overview
7
7
years of professional experience
Work History
Busser
Institution Ale Company
Camarillo, CA
02.2023 - 12.2023
- Provided quick and efficient clearing of tables between courses.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Replenished napkins, condiments, silverware and glassware as needed.
- Expedited food to tables during busy periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
General Manager
Beacon Coffee Company
Ventura, CA
07.2020 - 01.2023
- Orchestrated company schedule to meet business and labor needs.
- Recruited, interviewed and hired qualified staff for open positions.
- Inspired employees to work as a cohesive team while delivering exceptional service to customers in every interaction.
- Oversaw inventory and made all orders required to upkeep service
- Acted as main point of contact in matters relating to client concerns and needs.
- Delivered exceptional customer experiences through hands-on leadership of team members.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Shift Supervisor
Native Pizza
Ventura, CA
05.2019 - 06.2020
- Completed all transactions with outstanding customer service both in person and via phone
- Maintained communication with management and all other employees to provide smooth operations in high volume, fast paced environment
- Delivered a professional, courteous, and genuine attitude toward guests to heighten customer experience
- Provided quality control with food exiting kitchen, and ensured accurate and timely delivery
Shift Supervisor
Barista, Coffee Bean and Tea Leaf
Oxnard, CA
04.2017 - 04.2019
- Led team by training all new employees, resolving customer grievances, and maintaining a positive attitude
- Balanced cash register daily
- Kept track of inventory and ordering
- Ensured products were readily available for customers; provided customers with accurate product shipment and availability information
Education
Pacifica High School
06.2015
Skills
- Quality Customer Service
- Time Management
- Typing Certified
- Multi-tasking
- Phone Etiquette
- Prioritization Skills
- Supervision and Training
- Goal Setting
- Staff Development
- Quality Assurance
Timeline
Busser
Institution Ale Company
02.2023 - 12.2023
General Manager
Beacon Coffee Company
07.2020 - 01.2023
Shift Supervisor
Native Pizza
05.2019 - 06.2020
Shift Supervisor
Barista, Coffee Bean and Tea Leaf
04.2017 - 04.2019
Pacifica High School
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