Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Carson

Largo,FL

Summary

Dedicated and meticulous team player with 6 plus years of experience working with a 501(c)3 non-profit. Excelling at prioritizing customers, completing multiple tasks simultaneously, and following through to achieve project goals. Detail oriented & proactive. Ability to work in a diverse atmosphere, giving rise to high quality service. Successful at satisfying customer needs while meeting and exceeding business objectives. Loyal and ambitious with a strong work ethic and ability to thrive in team based or individually motivated settings.

Overview

9
9
years of professional experience

Work History

Marketing and Event Coordinator

Access Center St. Pete
St, Petersburg, Florida
04.2022 - Current
  • Managed client marketing strategies and product promotion campaigns.
  • Organized local events to establish community relationships and maximize marketing strategies.
  • Produced marketing graphics that were attractive and high-quality using Adobe Creative Suite.
  • Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
  • Established a social media presence on several platforms.
  • Organized an email campaign targeted to our audience.

Property Management Assistant

GMCJ Management
Largo, FL
08.2019 - 05.2022
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Upheld privacy and security requirements for customer information.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Executed leases with new and returning tenants, collecting pertinent information for background and credit checks.
  • Handled resident complaints and expedited maintenance requests.

Customer Care Associate

CareerSource Pinellas
Clearwater, FL
08.2018 - 03.2020
  • Responded promptly to customer questions and needs via phone and email.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Assisted on special projects, such as YouthBuild, and Ticket to Work assignments, by developing marketing strategies, targeting appropriate audiences.
  • Identified issues before they escalated using results with communication technique.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.

Web Design and Graphic Design Instructor

State of Florida
Brooksville, Florida
04.2016 - 05.2018
  • Assessed students' grasp of class material presented in courses and workshops.
  • Assisted adult students meet diverse professional development goals.
  • Mentored and counseled students with social adjustment and academic problems as well as employment barriers.
  • Managed curriculum development to include a LMS.

Homecare Registered Nurse Case Manager

Shands UF
Gainesville, FL
  • Optimized program resource utilization to prevent unnecessary hospital admissions.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Incorporated appropriate nursing methods to create individualized care plans.
  • Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
  • Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
  • Actively participated in family and patient planning processes.

Education

Graphic And Web Development: Information Technology -

Bachelor of Science - Nursing

University of Florida

Skills

  • Time Management Skills
  • Microsoft Suite
  • Well versed in Adobe Creative Cloud
  • Strategic Planning
  • Customer Service Oriented
  • Web Development and WordPress
  • Client Advocacy
  • Branding, Strategic Planning
  • Adaptable, Enthusiastic
  • Graphics, HTML & CSS
  • Marketing strategies
  • Hosting Virtual Meetings

Timeline

Marketing and Event Coordinator

Access Center St. Pete
04.2022 - Current

Property Management Assistant

GMCJ Management
08.2019 - 05.2022

Customer Care Associate

CareerSource Pinellas
08.2018 - 03.2020

Web Design and Graphic Design Instructor

State of Florida
04.2016 - 05.2018

Homecare Registered Nurse Case Manager

Shands UF

Graphic And Web Development: Information Technology -

Bachelor of Science - Nursing

University of Florida

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