Cassandra Carter
Houston,TX
Summary
Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 500 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations.
Overview
10
10
years of professional experience
Work History
Property Manager
HKP CORP
Houston, TX
06.2021 - 03.2022
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Developed, reviewed and submitted property operating and capital budgets.
- Followed up on delinquent tenants and coordinated collection procedures.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Property Manager
RADCO Residential
Houston, TX
07.2018 - 11.2020
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Developed, reviewed and submitted property operating and capital budgets
Property Manager
Sun Quest Properties
Baytown, TX
10.2016 - 07.2017
- Maintained current contract files as prescribed by company contract policies and procedures.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Developed and executed plan to achieve and maintain 92% or better rate of occupancy
Tax Credit Property Manager
Water Meadows
Houston, TX
08.2005 - 03.2011
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Handled 50 calls per day to address customer inquiries and concerns
Education
GED -
Houston Community College
Houston, TX05.1988
Skills
- Maintenance knowledge
- Affordable housing programs knowledge
- City and county regulations
- MRI accounting software
- Tenant And Eviction Laws
- Customer Service-Focused
- Budgeting
- Property Tours And Inspections
Timeline
Property Manager
HKP CORP
06.2021 - 03.2022
Property Manager
RADCO Residential
07.2018 - 11.2020
Property Manager
Sun Quest Properties
10.2016 - 07.2017
Tax Credit Property Manager
Water Meadows
08.2005 - 03.2011
GED -
Houston Community College
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