CASSANDRA CASTANEDA
La Puente,CA
Summary
Dedicated customer service professional with a proven track record of addressing and resolving customer issues. Proficient in intake procedures for checks, accurately inputting data into systems, and managing timely deposits. Adept at updating product information on a daily basis, ensuring the company's website remains current and customer-friendly. Committed to delivering exceptional service and problem-solving in a fast-paced environment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Logo Show LLC
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Received, sorted, and processed purchase orders according to established procedures.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
Teaching Assistant
WALNUT INTERNATIONAL MONTESSORI PRESCHOOL
03.2019 - 04.2023
- Improved overall class participation by implementing group activities and project-based learning.
- Collaborated with fellow teaching assistants to created consistent and supportive learning environment for students.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Supervised students in classroom, cafeteria, hallways and playgrounds.
- Graded assignments, tests and papers according to teacher instructions.
- Facilitated small group instruction sessions on various topics.
- Monitored student progress by keeping detailed records of academic performance.
- Instructed students individually or in groups to reinforce learning concepts.
- Assisted with development of Individual Education Plans.
- Encouraged students to take active roles in their own learning process.
- Conducted parent-teacher conferences to discuss student progress and behavior issues.
- Developed positive relationships with parents and guardians of students.
- Maintained safe environment for all students while adhering to school policies and procedures.
- Participated in professional development workshops related to teaching techniques.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Graded assignments and tests and documented results into filing systems.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Supervised children and participated with children in activities.
- Assisted teachers with lesson preparation and curriculum implementation.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Teaching Assistant
MERCED KINDERCARE
02.2017 - 05.2022
- Assisted in planning, preparing and delivering lessons to a variety of classes.
- Collaborated with teachers and other staff members to ensure effective teaching strategies.
- Monitored student progress by providing feedback and guidance.
- Participated in professional development activities to enhance instructional skills.
- Created lesson plans that incorporated technology into the learning process.
- Maintained accurate records of student performance and attendance.
- Attended faculty meetings and provided input regarding educational initiatives.
- Administered standardized tests and evaluated results for instructional purposes.
- Enforced classroom rules and established positive relationships with students.
- Organized field trips to support the learning objectives of each course.
- Conducted parent-teacher conferences to discuss student progress.
- Prepared reports detailing student achievements and areas of improvement.
- Collaborated with teacher to plan and achieve instructional goals and objectives.
- Attended and contributed to staff meetings.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Skills
- Account updating
- Data Collection
- Complaint resolution
- Product Knowledge
- Data Entry
- Call Center Operations
- Promotional support
- Product Education
- Problem Resolution
- Conflict Resolution
- Payment Processing
- Administrative Support
- Follow-up skills
- Clerical Support
- Call center experience
Timeline
Customer Service Representative
Logo Show LLC
05.2023 - Current
Teaching Assistant
WALNUT INTERNATIONAL MONTESSORI PRESCHOOL
03.2019 - 04.2023
Teaching Assistant
MERCED KINDERCARE
02.2017 - 05.2022
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