Cassandra Castellano

• Verify and maintain accurate records and journal entries for cash, check, and credit card transactions related to sales and service reports.

• Perform daily reconciliations, prepare cash deposits, and scan checks for bank processing.

• Assist the Titles Department with scanning and releasing license plates as needed.

• Bill and assign wholesale transactions from the auction in a timely and accurate manner.

• Ensure compliance with company policies and maintain confidentiality of financial information.

• Coordinated daily after-school meal distribution in compliance with state and school guidelines.
• Prepared and submitted daily documentation for reimbursement reporting.
• Maintained accurate records for program and school requirements.
• Built positive relationships with students and staff, promoting engagement and creating a supportive environment.
• Worked with school personnel and meal providers to support smooth program operations for the students.

• Assisted Amerigroup providers and members with medical insurance benefits, authorizations, and community resources.
• Efficiently managed multiple screens and tasks simultaneously to deliver timely, high-quality service to each caller.
• Provided exceptional customer support, demonstrating strong communication skills and a commitment to helping others.

• Provided professional, courteous customer service at the cashier window, handling transactions accurately and efficiently.
• Proficient with CenPOS, Reynolds, and CDK Global software; experienced with all common forms of payment. Resolved customer complaints with a helpful and solutions-focused approach.
• Managed front desk operations, answering calls and directing customers to the appropriate departments.
• Performed accounting tasks, including entering transactions, filing deals and repair orders, and maintaining accounting schedules.
• Promoted to Accounting Clerk (October 2019), responsible for remitting aftermarket contracts, and assisting with cancellation requests via email, phone, fax, and in person.