Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Cassandra Castellar

Garland,ME

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Insurance Verifier /Patient Service Representative

Kessler Women`s Heathcare
08.2023 - Current
  • Leveraged strong analytical skills to identify trends in denied or delayed claims, leading to improved processes and reduced denial rates.
  • Collaborated with healthcare providers to obtain required patient information for accurate insurance verification.
  • Improved team efficiency by providing training and guidance to new employees on insurance verification processes.
  • Facilitated smooth transitions between health plans or policy changes for clients by coordinating updates across departments within the organization as needed.
  • Ensured timely referrals for specialty care or diagnostic tests by verifying coverage and obtaining necessary preauthorizations.
  • Reduced claim denials by diligently researching and resolving discrepancies in policy information.
  • Strengthened relationships between insurers, clients, and healthcare providers through clear communication and timely resolution of disputes or inquiries.
  • Answering Phones and scheduling appt
  • Posting payments and claims

Office Manager

Omni Health Services Inc
12.2021 - 03.2023
  • Translate for psychiatrist
  • Billing and verifying insurance
  • Insurance claims
  • Scheduling patients,
  • Handling emails and phones ,Fax
  • Prior authorization to also auditing the chart and doing safety inspection.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Patient Registration

LVHN
11.2020 - 07.2021
  • Arriving Patient in the er
  • Work with the epic system
  • Verifying insurance information to collecting copay
  • Also answering phone and transferring the pt to call to the right department to also checking out patient and scheduling a referral or follow up appointment.
  • Streamlined patient registration by implementing efficient scheduling procedures.
  • Streamlined administrative processes for faster patient registration and checkins.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Improved patient registration accuracy by implementing thorough data verification processes.

Outbound Associate

Amazon Avp1
11.2019 - 01.2021
  • Scanning stacking totes and boxes onto pallets, Diverting boxes to the right location or on to the trucks
  • Also Wrapping pallet to moving pallet with a pallet jack and electric jack around the building.
  • Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
  • Improved on-time delivery rates by closely monitoring shipment progress and proactively addressing potential delays.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
  • Supported a positive work environment through consistent communication and teamwork, fostering strong relationships among colleagues.
  • Maintained detailed logs of incoming goods, verifying accuracy against purchase orders and reporting discrepancies as necessary.

Associate Manager

Kmart
03.2013 - 12.2017
  • Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service
  • Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance
  • Communication Implemented new procedures and technologies that improved efficiency and streamlined operations
  • Leadership Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Mentored and supported 30 department employees to create strong workplace culture.

Education

Ged -

Adult Alternative School
Paterson, NJ

Skills

  • Customer service experience
  • HIPAA Compliance
  • Claims Processing
  • Insurance Verification
  • Data Entry and Review
  • Communication and Interpersonal Skills
  • Patient confidentiality
  • Electronic Medical Records
  • Coordination and Scheduling
  • Office Management
  • Patient Registration Experience

References

Jennifer Diaz -862-357-4112


Languages

Spanish
Native or Bilingual

Timeline

Insurance Verifier /Patient Service Representative

Kessler Women`s Heathcare
08.2023 - Current

Office Manager

Omni Health Services Inc
12.2021 - 03.2023

Patient Registration

LVHN
11.2020 - 07.2021

Outbound Associate

Amazon Avp1
11.2019 - 01.2021

Associate Manager

Kmart
03.2013 - 12.2017

Ged -

Adult Alternative School

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Cassandra Castellar