Cassandra Castilleja
Yukon,OK
Summary
To offer broad experience working in a diverse business environment that demands strong organizational, technical and interpersonal skills.
Overview
14
14
years of professional experience
Work History
New Business Development Manager
Xtreme Tile Remodeling & LC Tile Remodeling
Moore, Ok
01.2015 - Current
- Builds market position by locating, developing, defining, negotiating, and closing business relationships
- Additional responsibilities include participating in the contribution to the improvement of existing processes and implementation of cost reduction initiatives aligned to meet business plans and performance.
Talent Acquisition Specialist
Bobcat
Edmond, OK
05.2021 - 10.2022
- Researched and identified potential candidates for open positions.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Contacted job applicants to inform of application status. Developed and maintained relationships with hiring managers to understand their talent needs.
- Contacted job applicants to inform of application status.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Processed hiring-related paperwork.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Posted job openings on various job boards, social media sites, and other resources.
- Conducted initial phone screens of potential candidates.
- Assisted in the development of recruiting strategies to attract qualified applicants.
- Coordinated interviews between hiring managers and prospective employees.
- Negotiated employment offers with selected candidates.
- Maintained applicant tracking system records and updated candidate information as needed.
- Prepared offer letters for successful candidates.
- Provided guidance to new hires throughout onboarding process.
- Advised management on legal compliance issues related to recruitment practices.
- Reviewed resumes, applications, and other documents submitted by applicants.
- Participated in team meetings to discuss current recruitment initiatives.
- Analyzed employee feedback surveys regarding recruitment processes.
- Organized skills assessments or competency tests for applicants when necessary.
- Managed third-party vendors providing recruitment services.
- Collaborated with internal stakeholders to ensure a smooth transition of new hires into the organization.
- Ensured compliance with all relevant regulations related to equal opportunity employment laws.
- Provided support in developing effective onboarding programs for new employees.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Conducted interviews to assist management in selecting most qualified candidates.
- Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
- Built talent pipeline according to core company values and role requirements.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Used social media as recruitment tool by posting content and responding to inquiries or comments.
- Conducted exit interviews and new hire follow-ups to provide feedback to management.
- Built and maintained network of potential candidates through market research and relationship management.
- Applied market knowledge and sourcing skills to engage with active and non-active applicants.
- Promoted company culture to establish company as employer of choice in local market.
- Managed recruiting budget through cost-effective advertisement and third-party recruiters.
- Tracked personal and financial information of employees.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Translator and Interpreter
Total Companies
Edmond , OK
05.2021 - 10.2022
- Translated documents from English to Spanish and vice versa for various clients.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Provided written translations of legal, medical, and technical documents.
- Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
- Proofread translated documents before submitting them to the client for review.
- Prepared reports outlining project progress along with any challenges faced during the process.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Proofread, edited and revised translated documents.
- Adhered to ethical codes protecting information confidentiality.
Administrative Assistant
Total Environment
Edmond, OK
05.2021 - 02.2022
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Drove customer feedback to deliver information to management for corrective action.
Customer & Quality Support Coordinator
Rupture Pin Technology
Oklahoma City, OK
08.2013 - 01.2015
- Inspect products on manufacturing line for flaws or defects
- Test items by analyzing size, weight, chemical composition, and components
- Experiment with products to determine reliability and if it will withstand wear and tear
- Improve upon materials and parts used in production process
- Ensure production process meets industry standards
- Create reports of quality control tests and analyze the data to determine if any changes in the production process are necessary
- Develop and implement quality improvement activities and policies
- Fulfill documentation and reporting requirements for the Quality Management program
- Develop educational materials
- Provide external customer support
- Develop and maintain a system for outcomes measurement
- Determine if program is achieving its goals
- Develop performance improvement targets for quality, service, and efficiency
- Implement systems to ensure that services conform to regulatory requirement
- Conduct surveys to solicit feedback
- Perform statistical analysis and data analysis
- Assist with quality control audits
- Investigate, monitor, document and report on quality of care and service issues
- Exhibit a level of expertise with customer relations through mass emailing, lower level employee training, verbally communicating with a wide range of customers and departments
- Supports engineering with process improvements, product requirements, data management, and certification plans.
Sales Associate/Customer Service Manager
Rupture Pin Technology
Oklahoma City, OK
10.2011 - 01.2015
- Investigate customer's problems and find solutions
- Communicate with customers via phone, email, or letter
- Hire, train, and terminate customer service agents
- Resolve complaints and order issues
- Ask customers to provide feedback on agents and customer service experience
- Keep abreast of new company products and services
- Issue refunds to customers
- Oversee product exchanges and returns
- Analyze data and statistics
- Compile and print reports on overall customer satisfaction
- Work with management on customer service initiatives
- Utilize social media to respond to customer complaints and praise
- Isolate and identify areas of improvement
- Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes
- Opening and closing accounts, taking orders, and collecting the required information regarding matters or complaints that require further attention
- Maintaining records of all transactions and interactions made with customers
- Providing comprehensive data service to the customers, and advising on available organization's services and products
- Answer a multi line phone system, transfer callers accordingly; Send out mass mailings, which include weekly staff updates, Schedule meetings using Outlook and through email correspondence.
Regional Sales Manager
Rupture Pin Technology
Oklahoma City, OK
05.2013 - 08.2013
- Make direct sales calls on valve manufacturers, OEM's, end users and consulting engineers (either with or without the territory sales channel) as deemed applicable
- Prepares and submits call reports, itineraries and expense reports in a timely fashion
- Continually evaluates, collect & compile each distribution channel within the assigned territory to ensure VAD products, image, ethics and policies are being presented professionally and aggressively
- Recommends additions and/or cancellations of VAC and LBP agreements
- Assists channel in the establishment of appropriate inventory levels
- Helps resolve warranty and pricing issues between Valve Automation manufacturing facilities and the VAC/LBP/direct accounts
- Conducts quarterly reviews with VAC/LBP network; using the distributor scorecard as a tool
- Represents the company at trade shows, general sales meetings, and general industry functions as needed
- Expedite customer orders as required
- Performs general trouble-shooting and service calls at customers' job sites as appropriate
- Provides technical and commercial product training to the distribution channel within the assigned territory
- Participates in the Valve Automation project tracking process on a routine basis
- Advises manufacturing entities of quality issues as reported by VAC's/LBP's or end users
- Liaise with Valve Automation entity inside sales groups to provide project input to assist them (inside sales team) in establishing project pricing and/or appropriate discount structures
- Assumes responsibilities of the National Sales Manager; for specified, short periods of time; when requested
- Manages and effectively corresponds with satellite offices to coordinate upcoming trade shows
- Creates, maintains, and distribute training materials amongst clients and personnel
- Coordinated logistics for domestic and international shipments
- Maintained a professional relationship with venders on a daily basis.
Education
Making Sales -
Dale Carnegie
08.2013
Effective Comm. & Human Rel. -
Valve Manufacturer Association
10.2012
Effective Comm. & Human Rel. -
Dale Carnegie
05.2012
Med. Clinical Assistant -
Moore Norman Technology Center
05.2011
Med. Admin. Tech. -
Moore Norman Technology Center
05.2011
High School Diploma -
Mustang High School
05.2006
C.N.A., P.N., Voc. Nursing Assistant -
Canadian Valley Technology Center
05.2006
Skills
- Microsoft Outlook
- 10 Key
- PowerPoint
- Microsoft Office 2013
- Internet Explorer
- Access
- QuickBooks
- Adobe Acrobat
- Salesforce Management
- Relationship Building
- Decision-Making
- Relationship Development
- Project Management
- Customer Service
- Lead Generation
- Business Development
- Product Demonstrations
- Territory Management
- Research
- Market Research
- Vendor Management
- Event Planning
- New Business Development
- Verbal and Written Communication
- Sales and Marketing
- Key Decision Making
- Quality Control
- Client Relationship Building
- Microsoft Office
- Data entry
- Calendar management
- File organization
- Communication skills
- Customer service
- Project management
- Office administration
- Team collaboration
- Problem solving
- Time management
- Confidentiality practices
- Vendor management
- Sensitive material handling
- Invoice processing
- Documentation and control
- Dedicated team player
- Multi-line phone proficiency
- Bookkeeping
- Videoconference preparation
- Social media
- Documentation and record keeping
- Multi-line telephone systems
- Employee timesheet processing
- Client relations
- Training and coaching
- Scheduling
- Verbal communication
- Administrative support
- Patient scheduling
- Supervising staff
- Public speaking
- Flexible and adaptable
- Teamwork and collaboration
- Customer relations
- Multitasking
- Medical terminology
Certificates And Licensure
- Certified Nursing Assistant, Practical Nursing, Vocational Nursing & Nursing Assistant
- Medical Clinical Assistant
- Medication Administration Technician
- Valves & Actuators 101
- Making Sales
- Effective Communications and Human Relations
- High Impact Presentations
Languages
- English (Primary)
- Spanish
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Talent Acquisition Specialist
Bobcat
05.2021 - 10.2022
Translator and Interpreter
Total Companies
05.2021 - 10.2022
Administrative Assistant
Total Environment
05.2021 - 02.2022
New Business Development Manager
Xtreme Tile Remodeling & LC Tile Remodeling
01.2015 - Current
Customer & Quality Support Coordinator
Rupture Pin Technology
08.2013 - 01.2015
Regional Sales Manager
Rupture Pin Technology
05.2013 - 08.2013
Sales Associate/Customer Service Manager
Rupture Pin Technology
10.2011 - 01.2015
Making Sales -
Dale Carnegie
Effective Comm. & Human Rel. -
Valve Manufacturer Association
Effective Comm. & Human Rel. -
Dale Carnegie
Med. Clinical Assistant -
Moore Norman Technology Center
Med. Admin. Tech. -
Moore Norman Technology Center
High School Diploma -
Mustang High School
C.N.A., P.N., Voc. Nursing Assistant -
Canadian Valley Technology Center
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