CASSANDRA CELESTINE THYMES
Summary
Revenue Cycle management professional prepared to drive success in this role. Proven track record in optimizing revenue cycles, improving financial performance, and implementing efficient processes. Strong focus on team collaboration and achieving results. Adept at adapting to changing needs and fostering reliable work environment. Skilled in financial analysis, strategic planning, and regulatory compliance with keen eye for improving operational efficiencies.
Overview
24
24
years of professional experience
Work History
Revenue Cycle Manager
Millennium Physicians
05.2023 - Current
- Monitored accounts receivable aging reports to identify trends and implement corrective actions.
- Trained team members on best practices in revenue cycle management and compliance regulations.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Conducted regular audits to identify areas for improvement in the revenue cycle process.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Managed relationships with outside vendors
- Analyzed financial reports on a regular basis to identify areas of improvement in the revenue cycle process
Utilization Management Coordinator II
American Oncology Network
11.2021 - 06.2023
- Coordinated patient care plans to optimize treatment pathways and resource utilization.
- Reviewed clinical documentation for accuracy and compliance with regulatory standards.
- Collaborated with healthcare teams to ensure timely authorizations and reduce delays in patient services.
- Analyzed utilization trends to identify opportunities for process improvements and cost efficiency.
- Facilitated communication between patients, providers, and payers to resolve issues effectively.
- Served as a liaison between patients, families, caregivers, providers, payers, and community resources to ensure seamless transitions throughout the continuum of care.
- Obtained authorizations from multiple insurance carriers for various levels of care for Chemotherapy and Radiation oncology and surgery authorizations.
Patient Benefits Representative Sr.
Texas Oncology
09.2017 - 11.2021
- Reviewed claims for accuracy, ensuring timely resolution of discrepancies to improve service delivery.
- Educated patients in easy to understand terms on their insurance benefits.
- Resolved issues and inquires from patients regarding health benefits thru telephone, emails and in-person interactions.
- Trained new team members in policies and procedures, and offered insight into the best ways to manage job tasks and duties.
- Handle all delegated tasks, including collections, and insurance verification.
- Assess patient ability to meet expenses and discuss payment arrangements or possible drug assistance.
- Resubmission of claims to the correct insurance carrier for reimbursement.
Patient Business Service Specialist-Team Lead
Md Anderson Medical Cancer Center
07.2001 - 08.2017
- Provided exceptional customer service, resolving inquiries and enhancing patient satisfaction.
- Trained and mentored new team members on operational procedures and best practices.
- Analyzed patient feedback to implement process improvements, driving service efficiency.
- Built strong relationships with patients, insurance representatives thru a positive attitude and attentive responses.
- Positioned as the go to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.
- Assisted patients, providers,insurance companies, and other departments within PBS to facilitate te resolution of patient concerns and issues.
- Managed a high volume of incoming calls daily in a fast paced environment.
- Strong communication, both written and verbal.
Education
Medical Assistant Certificate - Medical Assisting
Concorde Career Institute
Houston, TX07-1992
High School Diploma -
Gardner Strong High School
Strong, AR05-1991
Skills
- Revenue Cycle Management
- Denial resolution
- Performance evaluation
- Account monitoring
- Process improvement
- Data reporting
- Team management
- Account resolutions
- Customer service
- Attention to detail
- Decision-making
- Staff management
Timeline
Revenue Cycle Manager
Millennium Physicians
05.2023 - Current
Utilization Management Coordinator II
American Oncology Network
11.2021 - 06.2023
Patient Benefits Representative Sr.
Texas Oncology
09.2017 - 11.2021
Patient Business Service Specialist-Team Lead
Md Anderson Medical Cancer Center
07.2001 - 08.2017
Medical Assistant Certificate - Medical Assisting
Concorde Career Institute
High School Diploma -
Gardner Strong High School
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