Summary
Overview
Work History
Education
Skills
References
Timeline
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CASSANDRA CHARLES

Sheridan

Summary

Motivated, personable business professional with a B.S. degree & a successful 25-year track record of excellent customer service & working with the public. Talent for quickly mastering technology & adapting to individual interactions/situations. Diplomatic & tactful with professionals & nonprofessionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate & detailed data-entry information. Flexible & versatile Poised & competent with demonstrated ability to easily transcend cultural & linguistic differences. Thrive in deadline-driven environments. Excellent team-building skills.

Overview

19
19
years of professional experience

Work History

Professional Shopper/Deliverer

Spark
01.2021 - Current
  • Shop for desired products and perform exceptional customer service.
  • Deliver products in a kind, discreet, and helpful manner to customers. Especially those who are disabled or in need of assistance.

Court Researcher

Sentinel Screening
01.2021 - Current
  • Streamlined court research processes by implementing efficient search strategies and digital tools.
  • Enhanced data accuracy for legal professionals by conducting thorough background checks on involved parties.

Independently Contracted Teacher (English as a Second Language)

VIPKid
09.2018 - 01.2021
  • Teach online one-on-one classes for non-English speaking students (4 -18 yrs.)
  • Acutely aware of and respect cultural differences
  • Skilled at making nervous/intimidated/shy/bored/angry students I have just met feel safe, happy & engaged, even if they can not speak English
  • Have taught over 700 different students & over 4,000 classes
  • TEFL certified
  • Assess students’ speaking, grammar, writing, reading, & fluency skills
  • Write feedback for parents after each class
    Mon Chéri Boutique ~ Sheridan, WY

Business Owner/Clothing Sales

Mon Chéri Boutique
10.2016 - 09.2018
  • Business Owner & Operator
  • Retail sales online, live sales online & in person
  • Inventory/Taxes/Accounting/Business Design/Advertising/Shipping

Admissions & Scheduling Coordinator

Cardiovascular Consultants of Montana
03.2011 - 10.2011
  • Process/enter accurate data into computer systems from steady flow of patients
  • Admit & escort patients
  • Schedule/Pre-certify office visits & procedures
  • Regular receptionist duties

Admissions, Auditing, & Scheduling Coordinator

Memorial Hospital of Sheridan County
06.2006 - 12.2010
  • Process/enter accurate data into computer systems from steady flow of patients
  • Admit & escort patients through entire hospital processes
  • Train new admissions employees
  • Audit multiple departments’ admissions.
  • Schedule Radiology & In/Outpatient Surgeries (For the last 2 months of my time there)
  • Pre-certify Hospital stays & procedures
  • Create & edit policy/procedures throughout the hospital

Patient Access Representative

Memorial Hospital
04.2008 - 11.2009
  • Make every & all account status changes, entering new provider info
  • Constant use of Microsoft Word, Access, Excel, & Lotus Notes
  • Edit, create & send documents for Administration, Management & Team Leads
  • Business office front desk assistant for patients
    - Giving Directions, Paying Bills, Gen. Hosp. Info, Benefit/Insurance Info, Complaints, Calming patients down, Appointments. Account Info, Research
  • Send out mail/distribute mail twice a day
  • Answer phones/questions
  • Helping the account insurance analysts with benefits/authorizations

Clinical Services Administrative Assistant

Children's Community Health Plan (Medicaid HMO)
04.2007 - 02.2008
  • Create databases using Microsoft Access & Excel
  • Constant use of Microsoft Word, Access, Excel, & Outlook
  • Type clinical/medical information for Inpatient & ER admits
  • Create, edit & update our website
  • Enter charges for our Prenatal Program
  • Edit, create & send documents for Administration, Clinical Services & the Prenatal Program
  • Any & every task, project or creation for Administration, Clinical Services & the Prenatal Program

Community Access Assistant

Easter Seals of Wyoming
05.2005 - 06.2006
  • Teach various subjects to mentally handicapped clients in Day-Hab
  • Assist in accessing events, programs & places in the community
  • Residential Rehabilitation Trainer & In-Home Respite Provider

Education

4-yr Journalism Degree -

UNIVERSITY OF WYOMING
Laramie, WY
01.2004

High School Diploma -

THREE PEAKS CHRISTIAN HIGH SCHOOL
Sheridan, WY
01.2000

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Multiple Online Scheduling Systems
  • Microsoft Outlook
  • Microsoft Access
  • AS400 (Hospital Patient Registration/Scheduling)
  • Apple Macintosh Computer Systems

References

Feel Free to Contact Any & All Previous Employers Profession & Personal References Available Upon Request

Timeline

Professional Shopper/Deliverer

Spark
01.2021 - Current

Court Researcher

Sentinel Screening
01.2021 - Current

Independently Contracted Teacher (English as a Second Language)

VIPKid
09.2018 - 01.2021

Business Owner/Clothing Sales

Mon Chéri Boutique
10.2016 - 09.2018

Admissions & Scheduling Coordinator

Cardiovascular Consultants of Montana
03.2011 - 10.2011

Patient Access Representative

Memorial Hospital
04.2008 - 11.2009

Clinical Services Administrative Assistant

Children's Community Health Plan (Medicaid HMO)
04.2007 - 02.2008

Admissions, Auditing, & Scheduling Coordinator

Memorial Hospital of Sheridan County
06.2006 - 12.2010

Community Access Assistant

Easter Seals of Wyoming
05.2005 - 06.2006

4-yr Journalism Degree -

UNIVERSITY OF WYOMING

High School Diploma -

THREE PEAKS CHRISTIAN HIGH SCHOOL

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CASSANDRA CHARLES