Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Chavez

El Paso ,TX

Summary

Highly motivated and goal oriented customer service professional, looking to obtain a remote position where I can utilize my excellent communication skills, my critical thinking skills and exceptional customer service skills.

Overview

7
7
years of professional experience

Work History

Telemarketer

Maximus
El Paso, TX
10.2023 - 12.2023
  • Greeted customers in a friendly, professional manner on the phone.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Recorded accurate notes about each conversation into company database for future reference.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.

Telemarketing Sales Representative

FULLBEAUTY Brands
El Paso, TX
11.2016 - 12.2023
  • Built relationships with clients through effective communication and customer service.
  • Provided product information, pricing details and special offers to interested customers.
  • Suggested additional products or services that would benefit the customer.
  • Recorded customer contact information, sales activities and other relevant data into company database system.
  • Assisted customers with product selection based on their needs and preferences.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Resolved customer complaints in a professional manner while following company procedures.
  • Received incoming calls from customers inquiring about products or services.
  • Educated potential customers on features, benefits, advantages and disadvantages of products being offered.
  • Listened attentively to customer needs in order to provide appropriate solutions.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Sales Associate

Icing By Claire's
El Paso, TX
10.2016 - 11.2016
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.
  • Attended weekly team meetings to review performance goals and objectives.
  • Adhered to company initiatives and achieved established goals.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered store and merchandise questions and led customers to wanted items.

Front Office Receptionist

Vista College Nursing Program
El Paso, TX
08.2016 - 10.2016
  • Greeted customers and visitors in a professional manner.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
  • Assisted with administrative tasks such as filing documents, photocopying, faxing.
  • Organized office supplies and maintained inventory levels.
  • Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
  • Monitored security cameras located in the lobby area.
  • Ensured that front desk area was well organized at all times.
  • Responsible for opening and closing the office on time each day.
  • Checked visitor identification before allowing access to restricted areas.
  • Updated employee contact list regularly.
  • Explained policies and procedures to visitors.

Education

Business Management

Vista College
El Paso, TX
06-2016

High School Diploma -

Austin High School
El Paso, TX
06-2013

Skills

  • Communication skills (both verbal and written)
    Analytical skills
    Critical Thinking skills
    Interpersonal Skills
    Adaptability
    Time management skills
    Ability to multi task
    De-escalation
    Excellent Customer service skills
    Organizational Skills
    Reliability
    Ability to type 40 WPM

Timeline

Telemarketer

Maximus
10.2023 - 12.2023

Telemarketing Sales Representative

FULLBEAUTY Brands
11.2016 - 12.2023

Sales Associate

Icing By Claire's
10.2016 - 11.2016

Front Office Receptionist

Vista College Nursing Program
08.2016 - 10.2016

Business Management

Vista College

High School Diploma -

Austin High School

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Cassandra Chavez