Cassandra Chavez
Kalispell,Montana
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
Aware
Kalispell, Montana
08.2023 - 07.2024
- Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
- Participated in interdisciplinary team meetings to discuss clinical issues concerning clients requiring case management services.
- Provided crisis intervention when necessary by utilizing de-escalation techniques and making appropriate referrals for additional support services.
- Educated family members or guardians about available supports that can be provided at home for individuals transitioning from residential settings into their own homes.
- Maintained accurate documentation of all client contacts within mandated timelines according to agency policies and guidelines.
- Provided case management services to ensure access to needed medical, social, educational, and other services.
- Monitored client progress towards achieving established goals through regular contact both in person and over the phone.
- Coordinated with community agencies to ensure appropriate referrals for services such as housing, job training, substance abuse treatment and mental health counseling.
- Advocates on behalf of clients in order to secure necessary resources or entitlements from government agencies or private providers.
- Completed required paperwork such as reports for funding sources along with monthly statistics data entry into computer system databases.
- Organized transportation arrangements when necessary so that clients could attend appointments or receive necessary treatments.
- Assisted clients in obtaining identification documents necessary for accessing benefits or services.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Maintained accurate and concise records of clients' diagnoses, medications and services.
- Helped clients to develop goals for life skills and create plans for daily activities of living.
- Established strong working relationships with clients through building trust and rapport.
- Liaised between community caregivers and clients to coordinate services.
Direct Care Worker
Flathead Industries
Kalispell, Montana
05.2012 - 07.2023
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated transportation for medical appointments and other errands.
- Encouraged socialization through recreational activities such as group outings and community events.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Maintained confidentiality according to agency policies regarding client information.
- Adapted strategies depending on individual needs while adhering to established protocols.
- Followed care plan and directions to administer medications.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in learning and developing new skills.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Maintained clean and well-organized environment for client happiness and safety.
Dishwasher
Julie's Cafe
Kalispell, Montana
05.2010 - 05.2012
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Organized trays with cutlery prior to serving meals to customers.
- Sanitized surfaces after each use following standard sanitation practices.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Replenished soap dispensers with detergent when necessary.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
Education
High School Diploma -
Glacier High School
Kalispell05-2012
Skills
- Policy understanding
- Documentation And Reporting
- Conflict Resolution
- Organization and Multitasking
- Deadline compliance
- OSHA Compliance
- Quality Inspections
Certification
- CPR and First Aid Certified
Timeline
Targeted Case Manager
Aware
08.2023 - 07.2024
Direct Care Worker
Flathead Industries
05.2012 - 07.2023
Dishwasher
Julie's Cafe
05.2010 - 05.2012
High School Diploma -
Glacier High School
- CPR and First Aid Certified
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