Overview
Work History
Education
Skills
Additional Information
Locations
Personal Information
Timeline
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Cassandra Chavez

Cassandra Chavez

Denton,TX

Overview

13
13
years of professional experience

Work History

Parts Counter Person

The RV Expert
04.2024 - 08.2024
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.

Parts Specialist

National Indoor RV Center
04.2022 - 05.2024
  • Issued parts to technicians to complete customers' repairs.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.

Parts Specialist

I-35 RV Super Center
02.2021 - 04.2022
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

Parts Clerk

Fun Town RV
03.2019 - 02.2021
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
  • Organized parts storage and stocked inventory according to established guidelines.

Inventory Clerk

Fun Town RV
12.2018 - 05.2019
  • Check in new RV's when the transport company made delivery.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.

Warranty Administrator

Fun Town RV
10.2016 - 10.2017
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.

Caregiver

ZELANO HEALTH CARE
10.2014 - 06.2016
  • Job duties include: caring for the elderly, running errands, showering, feeding, Dr
  • Appointments, and anything else they may need assistance with.

Shift Leader

HOME DEPOT
11.2011 - 05.2014
  • Duties include: running scheduled shifts, cash handling, customer service, time management, opening/closing registers.

Team Leader

LONG JOHN SILVERS
06.2011 - 11.2012
  • I was a team leader for LJS in the Denton and Lewisville location
  • My duties included inventory, money management, time management, customer service, and running scheduled shifts.

Education

GUYER HIGH SCHOOL
Denton, TX
01.2008

Skills

  • Caregiving
  • Retail Sales
  • Senior Care
  • Shift Management
  • Claims Processing (2 years)
  • Customer service
  • Typing
  • Inventory Control
  • Assistant Manager Experience
  • Cash Handling
  • Outside sales

Additional Information

Customer serivce mindset, Receive returned merchandise, Excellent verbal communication, Enthusiasm, Retail sales, Merchandising skills, Inventory Control, Time Management, Cash/money handling, Closing sells, Internet sells, Stocking, Commercial sales

Locations

Denton, TX, 76207

Personal Information

Title: Parts clerk

Timeline

Parts Counter Person

The RV Expert
04.2024 - 08.2024

Parts Specialist

National Indoor RV Center
04.2022 - 05.2024

Parts Specialist

I-35 RV Super Center
02.2021 - 04.2022

Parts Clerk

Fun Town RV
03.2019 - 02.2021

Inventory Clerk

Fun Town RV
12.2018 - 05.2019

Warranty Administrator

Fun Town RV
10.2016 - 10.2017

Caregiver

ZELANO HEALTH CARE
10.2014 - 06.2016

Shift Leader

HOME DEPOT
11.2011 - 05.2014

Team Leader

LONG JOHN SILVERS
06.2011 - 11.2012

GUYER HIGH SCHOOL

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Cassandra Chavez