Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Clinic Director (PNW)
Examworks
Seattle, WA
10.2019 - Current
Created and streamlined department policies and procedures as well as continuous monitoring of processes to streamline day-to-day business operations and to ensure client satisfaction.
Researched online telecommunications websites for implementation of telemedical program.
Implemented interdepartmental procedures and drafted necessary communications and intake paperwork for telemedical program.
Monitored duties assigned to personnel to promote high levels of physician support and job efficiency.
Crafted clinic administrative staff training program and guides to ensure cohesive and consistent knowledge of all job duties.
Performing daily audits to ensure meeting of contractual obligations with national clients, such as Geico, Progressive, and Liberty Mutual, and Washington Labor and Industries.
Hired and trained all clinic administrative staff by providing direct supervision and ongoing staff development.
Directed day-to-day administrative and operational functions for 15 established clinics and 10 per diem locations, providing guidance and leadership to employees across more than 2 states.
Fostered excellence by setting example by and being hands on mentor to clinic staff.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff, physicians, and claimants for continued compliance with State and Federal regulations.
Spearheaded and oversaw relocation and set-up of clinic operations throughout region.
WA Clinic Manager
Examworks
Tukwila, WA
01.2019 - 10.2019
Onboarded new employees by entering employee information into systems.
Managed team of employees, overseeing hiring, training, and professional growth of employees.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Drove operational improvements which resulted in savings and improved profit margins.
Proved successful working within tight deadlines and fast-paced atmosphere.
Monitored company inventory to keep stock levels and databases updated.
Improved operations through consistent hard work and dedication.
Project Manager
Examworks
Portland, OR
07.2018 - 01.2019
Updated operational methods, audited policies and procedures, tracked information and compiled data to improve efficiency.
Compiled audit of Washington clinic department, identifying areas for improvement, streamlining, and updating.
Led projects and analyzed data to identify opportunities for improvement.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Identified issues, analyzed information and provided solutions to problems.
Implemented online records delivery system for digitizing, organizing, and distributing medical records and imaging.
Scheduler Coordinator
Examworks
Portland, OR
08.2017 - 07.2018
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Handled over 100 calls per day to address customer inquiries and concerns
Continuously exceeded scheduling quotas by scheduling over 500 appointments per month.
Sole Scheduler for all WA LNI Work Comp referrals, Personal Injury and Auto referrals.
Fostered excellent relationships with clients to ensure continued business growth.
Front Desk Supervisor
Inn At The Beach
Venice, FL
05.2003 - 04.2016
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Collected room deposits, fees and payments.
Checked guests in out of hotel, made reservations and processed payments.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Balanced hotel accounts at end of day.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
Bachelor of Science - Finance
University of South Florida
Tampa, FL
01.2016
Skills
Policy and Program Development
Interdepartmental Functions Coordination
Data Analysis
Employee Training Program
Time Management
Employee Performance Evaluations
Critical Thinking
Employee Supervision
Process Implementation
Decision Making
Employee Work Scheduling
Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.