Cassandra Chiapperini
Suwanee,GA
Summary
Dedicated and detail-oriented healthcare customer service specialist with 17+ years experience. Adept at verifying patient insurance coverage, and ensuring accurate billing information. I am committed to maintaining patient/client satisfaction and contributing to company success. Willingness to take on added responsibilities to meet team goals. Seeking to contribute my skills and expertise in a dynamic healthcare environment.
Overview
18
18
years of professional experience
Work History
Front Office Scheduler
Northside Hospital Bariatric Innovations
Suwanee, GA
02.2023 - Current
- Patient contact.
- Customer service.
- Account Specialist.
- Patient Registration.
- Conduct thorough verification of patient insurance coverage, including eligibility and benefits,
- Maintained detailed records of verified insurance information and communicated any discrepancies or issues to relevant departments.
- Patient check in and out.
- Creating appointments and rescheduling as necessary.
- Answering multi line phones, faxing and scanning patient profiles, updating patient account information.
- Maintain referral queue, set appointments, and update clinical staff.
- Collect copays/deductibles.
- Maintain schedules for multiple physicians and dietitians.
- Proficient in Microsoft Office and Excel
- Assist clinical staff in any way necessary.
- Keeping staff updated on patient appointments/cancellations.
- Contacting physician practices to retrieve patient referrals.
- Adherence to government regulations by maintaining sensitive data and complying with HIPAA laws.
- Typing 60+ wpm.
Instructor/Health Educator
Northside Hospital
Atlanta, GA
06.2016 - 02.2023
- Applied various teaching aids to minimize learning gaps and instruct students.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Certified to teach adult, child and infant CPR/AED.
- Knowledge of medical terminology.
- Instruct patients to successfully learn and complete the CPR requirements of the Red Cross and American Heart Association.
- Utilize a variety of methods to continuously evaluate learner comprehension and adjust teaching methods accordingly.
- Plan and organize class material and content.
- Create and maintain an environment that is conducive to learning.
- Teach families with infants in the NICU with sensitivity to their situation.
- Help people recognize and care for a variety of breathing and cardiac emergencies involving adults, children and infants.
Patient Access Representative
Northside Hospital
Cumming, GA
03.2006 - 06.2016
- Process patient admissions, collect, store and retrieve data.
- Conducted thorough verification of patient insurance coverage, including eligibility and benefits.
- Accurately interpret patients' financial responsibility and collect copays/deductibles accordingly.
- Preserve patient confidentiality in accordance with HIPAA laws.
- Maintain rapport with patients, families and employees.
- Knowledge of medical terminology.
- Experience with multiple operating systems. Emergency Room, Central Admissions, Breast Care, Radiology, Pre-Surgical Assessment and the Women's Center.
- Calm and professional during periods of critical need.
- Assign appropriate codes in accordance with all appropriate guidelines.
- Resolved insurance-related issues by communicating effectively with patients, insurance companies, and internal teams.
- Stayed current with changes in insurance policies, procedures, and codes to ensure compliance with industry standards.
Education
Associate of Science - Business Administration
Atlantic Coast Institute
Ft. Lauderdale, Florida05.1994
Skills
- Customer service account specialist
- Complaint handling and resolution
- Eligibility and benefits verification
- Medical terminology
- Attention to detail, with excellent time management
- Answering multi line phones, faxing and scanning patient profiles, updating patient account information
- Teamwork and collaboration
- Excel
- Microsoft Office Suite
- Excellent verbal and written communication skills
- Collections
- Typing 60 wpm
Timeline
Front Office Scheduler
Northside Hospital Bariatric Innovations
02.2023 - Current
Instructor/Health Educator
Northside Hospital
06.2016 - 02.2023
Patient Access Representative
Northside Hospital
03.2006 - 06.2016
Associate of Science - Business Administration
Atlantic Coast Institute
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