Cassandra Chin-Agustin
Millbrae,CA
Summary
Skilled Licensed Healthcare Life Agent with years of knowledge in Medi-cal and Medicare rules and regulations. Implementing strategies to grow insurance business and build relationships with prospective clients. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Health Life Insurance Agent
Independent Contractor
03.2017 - Current
- Counseled Medicare and Medi-Cal prospects and policyholders on coverage, limits and regulations.
- Educated clients on the benefits and features of health life insurance products.
- Ensured compliance with all applicable regulations regarding health life insurance products.
- Researched and analyzed customer needs to design tailored health life insurance plans.
- Developed and maintained relationships with clients to ensure ongoing customer satisfaction.
- Conducted home visits to potential and existing clients providing sales presentations, explanation of program services and account management.
Benefits Analyst
County of San Mateo - Human Services Agency
Belmont, CA
10.2012 - 03.2023
- Reviewed and evaluated eligibility applications for approval or denial of Medi-cal and CalFresh programs, based on established policies and procedures.
- Provided guidance on complex eligibility rules, regulations, and procedures.
- Participated in team meetings to discuss progress on current projects and develop strategies for improvement.
- Performed quality control checks to identify errors or omissions in case files.
- Identified potential fraud cases by analyzing inconsistencies in submitted documents.
- Provided training sessions for newly hired staff members on the processes related to eligibility determination.
- Collaborated with other departments within the agency to ensure efficient delivery of services.
- Monitored changes in applicable laws, regulations, policies, and procedures affecting eligibility determination processes.
- Analyzed financial data and other documents to ensure compliance with program requirements.
Accounting and Customer Service Rep
City of San Bruno
San Bruno, CA
07.2003 - 12.2007
- Worked closely with management and auditors to ensure accuracy and completeness of auditing process.
- Responsible for Business Licensing which includes calculating and collecting respective taxes due, issuing business permits, and coordinating with adjacent departments to secure approvals.
- Managed Accounts Receivable and Billing.
- Collected on 40% of previously neglected accounts.
- Prepared daily bank deposits.
- Posted revenue payments to appropriate general ledger funds.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Investment Advisor Representative
Financial Engines
Palo Alto, CA
01.1999 - 10.2001
- Developed relationships with existing and prospective clients to identify financial goals and provide recommendations on investment solutions.
- Volunteered to be the lead expert on new forecasting product.
- Acted as the sole contact for beta test users during off and weekend hours.
Education
Bachelor of Science - Finance
San Jose State University
San Jose, CA05-1997
Skills
- Customer Engagement
- Needs Assessment
- Risk Evaluation
- Policy Analysis
- Account Management
- Analytical Skills
- Interpersonal Skills
- Problem-Solving Abilities
- Effective Communication
Certification
- Life and Health Insurance License, California Department of Insurance, 2017, #0L59825
- Life and Health Insurance License, Florida Department of Financial Services, 2022, #W845935
Timeline
Health Life Insurance Agent
Independent Contractor
03.2017 - Current
Benefits Analyst
County of San Mateo - Human Services Agency
10.2012 - 03.2023
Accounting and Customer Service Rep
City of San Bruno
07.2003 - 12.2007
Investment Advisor Representative
Financial Engines
01.1999 - 10.2001
Bachelor of Science - Finance
San Jose State University
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