Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Ciampi

Clifton Heights ,PA

Summary

Dynamic professional with a proven track record at Citizens Bank, excelling in customer relationship development and cash handling expertise. Leveraged professionalism and courtesy to enhance client retention and loyalty, while also identifying key sales opportunities. Skilled in banking software, demonstrating a blend of technical proficiency and exceptional interpersonal abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bank Teller

Citizens Bank
10.2022 - Current
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Oversaw all incoming and outgoing cash shipments while maintaining the integrity of the main vault. Managed inventory levels for fellow tellers' vaults, ensuring optimal cash flow and security.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Customer Service Associate

Wawa
09.2020 - 10.2022
  • Maintained up-to-date knowledge of product and service changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive experience.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Cross-trained in food prep and cashier rolls to provide versatility.

Education

Upper Darby High School
Drexel Hill, PA
06.2022

Skills

  • Professionalism and Courtesy
  • Customer relationship development
  • Banking Software Familiarity
  • Cash handling expertise
  • Financial product knowledge
  • Listening and Comprehension

Certification

Citizens Bank monthly training courses in various practices including but not limited to money laundering, deposit and withdrawal services, anti-fraud practices, customer satisfaction, and retail banking procedures.

Timeline

Bank Teller

Citizens Bank
10.2022 - Current

Customer Service Associate

Wawa
09.2020 - 10.2022

Upper Darby High School

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Cassandra Ciampi