Cassandra Cintron-Rivera
Brandon
Summary
ABA Care Coordinator with 5+ years of experience in coordinating and optimizing ABA services, managing over 50 staff and 40 clients across multiple sites. Demonstrates exceptional problem-solving and organizational skills, enhancing client satisfaction and boosting business growth through strategic initiatives. Passionate about leveraging interpersonal skills and attention to detail to drive operational excellence and innovation in client care.
Overview
9
9
years of professional experience
Work History
ABA Care Coordinator
HealthPro Pediatrics
09.2022 - Current
- Coordinate ABA services, managing 50+ staff and 40+ clients across three sites
- Increase weekly billable hours by 80+ through efficient authorization use
- Handle referrals and inquiries, ensuring timely service delivery
- Resolve patient service issues, enhancing client satisfaction
- Develop strategies to boost business growth and profitability
- Facilitated smooth communication by managing all calls, transfers, and follow-ups
- Worked closely with team to optimize service delivery and client experience
Operations Manager
Florida Autism Center
09.2020 - 08.2022
- Coordinated schedules for 30 clients and 30+ staff, optimizing 500+ weekly billable hours
- Led families through onboarding, improving client satisfaction from intake to service start
- Managed client authorizations, achieving 90% utilization for current and potential clients
- Handled all incoming communications, ensuring timely and accurate information dissemination
- Communicated changes to parents and staff, enhancing operational transparency and efficiency
Registered Behavior Technician
Florida Autism Center
- Implemented Applied Behavior Analysis techniques to increase language and communication skills, play and self help skills in clinic and home settings
- Collaborated with BCBAs to implement intervention and treatment plans
- Administered reduction behavior protocols and crisis intervention procedures on high intensity cases
- Acted using all HIPAA and ethical guidelines
Receptionist And Specialized Services
BlueGrace Logistics
03.2016 - 07.2018
- Welcomed guests, facilitating smooth entry and assistance
- Scheduled executive appointments, ensuring efficient departmental coordination
- Provided accurate freight shipping quotes, enhancing customer satisfaction
- Negotiated claims with carriers, achieving 85% successful payouts
- Managed high-volume calls with a multi-line system, improving communication flow
Education
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
Manchester, NH04.2019
Skills
- Leadership
- Strategic Planning
- Conflict Resolution
- Applied behavior analysis
- Patient advocacy
- Care planning
- Service coordination
- Record management
Timeline
ABA Care Coordinator
HealthPro Pediatrics
09.2022 - Current
Operations Manager
Florida Autism Center
09.2020 - 08.2022
Receptionist And Specialized Services
BlueGrace Logistics
03.2016 - 07.2018
Registered Behavior Technician
Florida Autism Center
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
Similar Profiles
Marisa MooreMarisa Moore
Pediatric Occupational Therapist at HealthPRO PediatricsPediatric Occupational Therapist at HealthPRO Pediatrics
ASHLEY Aguiar SLP-CCCASHLEY Aguiar SLP-CCC
Speech-Language Pathologist at HealthPro PediatricsSpeech-Language Pathologist at HealthPro Pediatrics
Lateefa ColemanLateefa Coleman
Center Director at HealthPro PediatricsCenter Director at HealthPro Pediatrics
Tash BonillaTash Bonilla
Firefighter/ Paramedic at Marion County Fire RescueFirefighter/ Paramedic at Marion County Fire Rescue
Evan NachtigallEvan Nachtigall
Co-Owner at EVO GolfCo-Owner at EVO Golf