Cassandra Clark
Pensacola,FL
Summary
With a proven track record at Lowes Home Improvement, I excel in inventory control and fostering customer engagement. My leadership has consistently driven team performance and operational efficiency, showcasing a detail-oriented mindset and exceptional staff management. Leveraging skills in store operations and staff shift coordination, I've significantly enhanced store productivity and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowes Home Improvement
Ensley, FL
11.2019 - Current
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensure compliance with all safety regulations throughout the store premises.
- Answer customer questions and addressed problems and complaints in person and via phone.
- Analyze sales data to identify trends and adjust strategies accordingly.
- Prepare detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolve customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Interview and vet job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborate with other departments within the organization to coordinate promotions, events, and special projects.
- Maintain inventory by checking merchandise to determine levels.
- Create effective business plans to focus strategic decisions on long-term objectives.
- Provide leadership support during peak business hours by motivating staff members to meet targets.
Manager
CVS Specialty Pharmacy
Richardson, TX
10.2014 - 10.2019
- Implemented changes to workflows and scripts based on customer feedback and analysis.
- Participated in the recruitment and selection process for new team members.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Ensured compliance with company policies and regulatory requirements within the call center.
- Developed incentive programs to motivate staff and increase team performance.
- Ensured that agents complied with applicable laws regarding privacy protection.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Delivered constructive call process feedback.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Facilitated training sessions for new hires and ongoing development for existing staff.
- Managed budget for call center operations, including forecasting and cost control.
- Verified prescriptions and drug labels, documents and packages.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Store Manager
Walgreens
Wylie, TX
11.2002 - 09.2014
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Coordinated stock replenishment processes as needed based on sales trends.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Worked closely with vendors to negotiate contracts for goods or services.
- Built and maintained strong working relationships with team members.
Education
Some College (No Degree) -
Richland College
Dallas, TXSkills
- Inventory Control
- Customer Engagement
- Recruitment And Onboarding
- Detail-Oriented Mindset
- Staff Management
- Setup and Configuration
- Time management
Accomplishments
- Successfully planned and executed for 5 years, Relay for Life Events. (American Cancer Society)
- Participated in local high school Special Needs Program. Working with special needs children within my store, teaching them how to communicate and work with others in hopes that they will be able to work independently.
Certification
- PTCB, Pharmacy Technician Certification Board License# 300101041140976
- Texas State Board of Pharmacy License# 126606
Timeline
Assistant Store Manager
Lowes Home Improvement
11.2019 - Current
Manager
CVS Specialty Pharmacy
10.2014 - 10.2019
Store Manager
Walgreens
11.2002 - 09.2014
Some College (No Degree) -
Richland College
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