Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Cassandra Claunch

Nashville,TN

Summary

Dynamic leader with proven expertise in recruitment, process improvement, operational leadership, and cross-functional team development across healthcare and service industries. Adept at building scalable processes, leading high-performing teams, and driving measurable business outcomes. Known for implementing structured hiring practices, optimizing workflows, and enhancing organizational efficiency.

Overview

11
11
years of professional experience

Work History

Recruitment & Hiring Lead

The Kilpatrick Group
Nashville, TN
03.2023 - Current
  • Lead full-cycle recruitment and hiring initiatives for high-volume sales roles within the funeral pre-need industry.
  • Developed, documented, and implemented scalable hiring processes to drive consistency and efficiency across all company markets.
  • Partner with senior leadership to forecast hiring needs, align recruitment strategies with business growth goals, and improve overall talent acquisition outcomes.
  • Train and mentor recruiters and hiring managers on process best practices, compliance, and candidate engagement techniques.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.

Product Data Validation & Provider Data Management Lead

Cigna HealthSpring
Nashville, TN
04.2018 - 07.2019
  • Served as the PDM representative for all 2019 expansion initiatives across eight markets.
  • Directed projects in the market for Provider Data Management department, ensuring compliance with contractual requirements and company policies.
  • Designed and implemented interdepartmental policies, procedures, and quality practices to improve operational efficiency and data accuracy.
  • Developed performance matrix processes to monitor productivity and support departmental goals.
  • Led, coached, and implemented process improvements within the Nashville, Houston, and Maryland teams, enhancing overall performance that aligns teams with departmental standards.
  • Managed recruitment, onboarding, and training for employees across multiple locations.
  • Supported analysts in maintaining compliance while resolving escalated provider or departmental issues.
  • Introduced new team schedules to enhance productivity and coverage.
  • Facilitated cross-departmental planning to streamline processes and eliminate confusion while meeting company goals.
  • Coordinated and executed company-wide Customer Service Week (2018) to promote employee engagement.
  • Recognized by management for providing exceptional customer service and team improvement.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

PCCM – Senior Analyst, UHC Team Lead

HS/Community Health Systems
Franklin, TN
05.2016 - 04.2018
  • Supervised a team of six analysts focused on identifying revenue opportunities and addressing underpayment and overpayment discrepancies.
  • Evaluated trends, developed resolutions, and improved revenue cycle processes to reduce financial leakage.
  • Interpreted contract reimbursement policies and provided strategic feedback to management.
  • Managed underpayment appeals, account follow-up, and payer relationships to maximize revenue collection.
  • Partnered with United Healthcare’s Rapid Resolution Team to resolve escalated claims efficiently.
  • Presented financial data and performance insights to management and CFOs.

Supervisor, Insurance Collections

HS/Community Health Systems
Franklin, TN
06.2015 - 05.2016
  • Led a team of 12 collectors, providing subject matter expertise and operational guidance.
  • Collaborated with leadership to identify payer trends, address operational barriers, and implement process improvements.
  • Developed and delivered training to enhance team effectiveness and maintain departmental standards.
  • Managed workflows, project distribution, and AR productivity to ensure accounts receivable goals were met.
  • Assisted with AR reporting, productivity tracking, and quality assurance processes.

Insurance Collector

HS/Community Health Systems
Franklin, TN
09.2014 - 06.2015
  • Oversaw resolution of Medicare HMO claims, ensuring timely payment and compliance with payer requirements.
  • Collaborated with departments including cash applications, clinical denials, and billing to facilitate claim resolution.
  • Conducted detailed account reviews to ensure accuracy in balances, financial classes, and billing.
  • Processed necessary adjustments and corrections using CNOTE result codes to maintain account integrity.

Education

BBA - Accounting and Finance

Middle Tennessee State University
Murfreesboro, TN
05-2012

Skills

  • Full-Cycle Recruitment & High-Volume Hiring
  • Process Development & Standardization
  • Cross-Functional Team Leadership
  • Operational Efficiency & Workflow Optimization
  • Metrics, Performance, & Accountability Tracking
  • Healthcare Revenue Cycle & Claims Management
  • Policy Development & Compliance Oversight
  • Executive Collaboration & Stakeholder Engagement
  • Employee Training & Development

Timeline

Recruitment & Hiring Lead

The Kilpatrick Group
03.2023 - Current

Product Data Validation & Provider Data Management Lead

Cigna HealthSpring
04.2018 - 07.2019

PCCM – Senior Analyst, UHC Team Lead

HS/Community Health Systems
05.2016 - 04.2018

Supervisor, Insurance Collections

HS/Community Health Systems
06.2015 - 05.2016

Insurance Collector

HS/Community Health Systems
09.2014 - 06.2015

BBA - Accounting and Finance

Middle Tennessee State University

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