Cassandra Clay
Lorton,VA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Skilled in creative mixology and complex problem-solving, fostering strong team collaboration and professionalism. Demonstrated ability to exceed performance goals through innovative strategies and exceptional service, increasing revenue and repeat business. Outgoing hospitality servicer with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spply Chain Optimization Coordinator
Medline Insdustries
2022.04 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Catering Bartender Server
Tend
2019.10 - Current
- Enhanced guest experience with expert knowledge of drink recipes and personalized recommendations.
- Increased event efficiency by maintaining a clean and organized bar area.
- Assisted in menu planning by offering input on popular cocktail trends and seasonal ingredients for signature drinks.
- Maintained a professional appearance and demeanor while engaging with guests at diverse social functions.
- Coordinated with venue staff on logistics such as set-up/break-down times, load-in procedures, and bar placement.
- Prepared non-alcoholic beverage options for underage or non-drinking guests, accommodating all attendee preferences.
- Collaborated with catering team to deliver outstanding service at various events, including weddings, corporate functions, and private parties.
- Boosted customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Showcased attention to detail in executing client''s vision for events, from custom drink menus to themed bar decorations.
- Managed inventory effectively, ensuring adequate stock levels for seamless event execution.
- Promoted a positive work environment by fostering teamwork among catering staff members during high-pressure situations.
- Streamlined beverage service by setting up portable bars and equipment at off-site locations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender Supervisor
Fast Eddies
2020.08 - 2023.03
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained twelve new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Associate of Applied Science - Early Childhood Education
Black Hawk Community College
Moline, IL06.2000
Skills
- Strong multitasking, Highly reliable
- Liquor, beer, and wine knowledge, Alcohol awareness
- Clear and effective communication, Patience and Tolerance
- Responsible Alcohol Service, Complex Problem-Solving
- Engaging personality, Customer service expertise
- Suggestive Selling, Classic cocktails
- Cleanliness and hygiene, Bar Equipment Familiarity
- Service-oriented mindset, Team player attitude
- Hospitality service expertise, Engaging personality
- Creative Mixology, POS systems
- Liquor Law Compliance
- Teamwork and Professionalism
Certification
Levy Certified - Levy restaurants- Present
TIPS Certified
Responsible Alcohol training
Food Safety and Sanitation
OSHA Bloodborne Pathogen and & HAZCOM
Timeline
Spply Chain Optimization Coordinator
Medline Insdustries
2022.04 - Current
Bartender Supervisor
Fast Eddies
2020.08 - 2023.03
Catering Bartender Server
Tend
2019.10 - Current
Associate of Applied Science - Early Childhood Education
Black Hawk Community College
Levy Certified - Levy restaurants- Present
TIPS Certified
Responsible Alcohol training
Food Safety and Sanitation
OSHA Bloodborne Pathogen and & HAZCOM
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