Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Cassandra Cobbs

West Palm Beach,FL

Summary

Dynamic customer service professional with a proven track record at SHIPT, excelling in customer focus and service excellence. Skilled in optimizing delivery processes and enhancing client satisfaction through effective communication and problem-solving. Recognized for training peers and implementing feedback mechanisms to improve service quality and operational efficiency.

Overview

30
30
years of professional experience

Work History

Customer Service Field Representative

SHIPT
12.2021 - Current
  • Responsible to acknowledge, and review customers orders placed through online platform. Accept those of interest and execute within allotted time. While executing chosen shop and deliver order accepted, respond to inquiries from customer, keeping them abreast of current progress of order, item availability, replacement options, through effective communication.
  • As shopping is completed, advise customer of status. As I navigate to customers desired delivery address,upon arrival notify customer then execute delivery of order taking verification photo.
  • Provided feedback on common customer concerns to improve service procedures and policies.
  • Trained on safety protocols and best practices for field operations in customer service roles.
  • Collaborate IF NEEDED with team members to enhance service delivery and overall customer experience.
  • Adapted quickly to changing environments, ensuring seamless support during peak times.
  • Educated customers on available products and services, tailoring recommendations to best meet their needs.
  • Deliver exceptional customer service by resolving inquiries and issues promptly.

Uber Partner

Uber
04.2016 - 03.2018
  • Managed daily operations to ensure timely and efficient service delivery.
  • Optimized routing strategies to enhance driver performance and reduce wait times.
  • Analyzed feedback from riders and drivers to identify areas for improvement in service quality.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.

Inbound Call Center Representative

Americas Call Center Inc.
04.2000 - 12.2003
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new representatives on call center protocols and best practices for efficiency.
  • Improved workflow processes by implementing feedback mechanisms from customer calls.
  • Collaborated with team members to ensure high levels of performance and satisfaction.

B2B Customer Care and Sales Representative

All Bottled Up LLC.
Fort Lauderdale, Florida
08.2001 - Current
  • Developed and maintained strong relationships with clients to enhance customer satisfaction.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Analyzed market trends to identify new sales opportunities and refine strategies.
  • Identified field pop-up locations to execute demonstrations and sales, as well as generate new clients.

Shipping Dock Associate

Laney and Duke
01.1996 - 08.2001
  • Inspected shipments for accuracy, identifying discrepancies and resolving issues promptly.
  • Maintained inventory accuracy through regular cycle counts and adjustments in inventory management system.
  • Trained new associates on safety protocols and operational procedures to enhance team performance.
  • Monitored compliance with safety regulations, contributing to a safer work environment for all associates.
  • Collaborated with team members to ensure timely fulfillment of orders and accurate inventory management.
  • Enhanced customer satisfaction by ensuring proper packaging of fragile items before shipment.
  • Assisted in training new employees, sharing best practices for efficient dock operations.
  • Prioritized urgent shipments for expedited processing, ensuring prompt delivery to customers while meeting deadlines.
  • Pulled order materials according to pick tickets and delivery schedules.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Education

High School Diploma -

Camden County High
St. Marys, GA
08.1996

Skills

  • Customer focus
  • Assertiveness
  • Customer service accuracy and excellence

Languages

English
Full Professional

Interests

  • Offering time and support to shelters for the homeless, women, and animals
  • Homelessness Outreach
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Customer Service Field Representative

SHIPT
12.2021 - Current

Uber Partner

Uber
04.2016 - 03.2018

B2B Customer Care and Sales Representative

All Bottled Up LLC.
08.2001 - Current

Inbound Call Center Representative

Americas Call Center Inc.
04.2000 - 12.2003

Shipping Dock Associate

Laney and Duke
01.1996 - 08.2001

High School Diploma -

Camden County High

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