Cassandra Cole
Orlando
Summary
Dynamic Payroll Specialist with extensive experience at Duke Energy, adept in payroll processing and time sheet review. Proven ability to enhance operational efficiency through effective communication and collaboration. Skilled in SAP and Microsoft 365, ensuring accurate labor tracking and timely resolution of discrepancies while maintaining confidentiality and delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Work Mangement/Payroll Specialist
Duke Energy
01.2025 - Current
- Perform union payroll processing and payroll close support, including time and attendance review, corrections, and labor code validation.
- Serve as a liaison between employees, supervisors, payroll, and union representatives to resolve pay discrepancies and contract-related questions.
- Create, track, and update work orders, coordinating with contractors and internal crews to ensure accurate labor tracking and timely completion.
- Maintain confidentiality of employee payroll, labor, and operational records.
- Collaborated with HR to update employee information in payroll system, streamlining data management processes.
Administrative Assistant
Costco
06.2021 - 01.2025
- Provided administrative support in a regulated Hearing Aid Department, supporting licensed specialists, management, and members.
- Managed confidential records in compliance with HIPAA, company policies, and records retention requirements.
- Assisted with timekeeping and payroll-related documentation, employee scheduling, and staffing coordination.
- Coordinated appointments, department workflows, and staff coverage to support efficient daily operations.
- Served as a primary point of contact for members, vendors, and internal departments, delivering professional customer service.
Administrative Coordinator
Central Florida Business Services
05.2020 - 06.2021
- Provided paraprofessional administrative support to management and staff, assisting with daily operations, documentation, and coordination.
- Maintained personnel, project, and administrative records in both paper and electronic formats in accordance with records retention guidelines.
- Assisted with employee scheduling and tracking of work activities to ensure timely completion and operational accuracy.
- Served as a liaison between internal staff, vendors, and clients to resolve issues and support service delivery.
- Supported budget tracking, documentation accuracy, and reporting, ensuring information was complete and up to date.
- Responded to inquiries from staff and external contacts, providing information in a professional and customer-service-oriented manner.
- Managed office supplies inventory, streamlining procurement processes and reducing costs.
- Coordinated scheduling and logistics for meetings and events, ensuring optimal resource allocation.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL06-2026
Skills
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Maximo
- Microsoft 365
- SAP
- MyTime
Timeline
Work Mangement/Payroll Specialist
Duke Energy
01.2025 - Current
Administrative Assistant
Costco
06.2021 - 01.2025
Administrative Coordinator
Central Florida Business Services
05.2020 - 06.2021
Associate of Arts - Business Administration And Management
Valencia College