Cassandra Collins
Parker,KS
Summary
Proven achiever with extensive experience in office administration and customer service, notably at New Century Dodge Chrysler Jeep. Excelled in data entry and customer relations, enhancing company efficiency and client satisfaction. Demonstrated ability to manage high-stress situations and improve operational workflows, with a commitment to excellence and a knack for fostering strong team collaboration. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
New Century Dodge Chrysler Jeep
04.2019 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Claims Dispatcher
Olympia Claims Service
08.2016 - 10.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Kitchen Staff Member
Life Care Centers Of Osawatomie
02.2014 - 08.2016
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
- Monitored food temperatures and quality throughout shifts.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
High School Diploma -
Paola High School
Paola, KSSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Computer Proficiency
- Filing
- Customer Relations
- Verbal Communication
Timeline
Administrative Assistant
New Century Dodge Chrysler Jeep
04.2019 - 03.2024
Claims Dispatcher
Olympia Claims Service
08.2016 - 10.2018
Kitchen Staff Member
Life Care Centers Of Osawatomie
02.2014 - 08.2016
High School Diploma -
Paola High School
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