Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Collins

Denmark,WI

Summary

Dynamic Bar Owner/Head Bartender from Cassie's Coop, adept in business management and beverage preparation, significantly enhanced operational efficiency. Excelled in cultivating customer relationships and leading teams to exceed service goals. Demonstrated exceptional problem-solving capabilities and guest engagement, ensuring high satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Bar Owner/Head Bartender

Cassie's Coop
12.2020 - 08.2024
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained clean and organized bar area.

Bar Manager

Ashley's Squirrel Cage
02.2016 - 10.2020
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bartender/Waitress

The Pickled Beet
01.2014 - 05.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Denmark High School
Denmark, WI
05-2010

Skills

  • Employee Scheduling
  • Health and safety
  • Team Member support
  • Beverage knowledge
  • Facility Maintenance
  • Business Management
  • Beverage Preparation
  • Guest Engagement
  • Order Management
  • Problem-solving capabilities
  • Bartending proficiency

Timeline

Bar Owner/Head Bartender

Cassie's Coop
12.2020 - 08.2024

Bar Manager

Ashley's Squirrel Cage
02.2016 - 10.2020

Bartender/Waitress

The Pickled Beet
01.2014 - 05.2020

High School Diploma -

Denmark High School

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Cassandra Collins