Cassandra Collins
Fort Worth
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
17
17
years of professional experience
Work History
Service Manager
Smart And Final
07.2008 - 05.2025
- Launched quality assurance practices for each phase of development
- Hired, trained, and supervised team of service staff members to meet business goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Managed over twenty calls per day.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Education
Bachelor of Arts - Sociology
04.2024
Skills
- Task Delegation
- Establishing vision
- Reliable and Responsible
- Leadership Development
- Decision-Making
- Professional Demeanor
- Self-Motivation
- Professional and Courteous
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Smart And Final
07.2008 - 05.2025
Bachelor of Arts - Sociology
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