Cassandra Conner
Grafton,WV
Summary
Disciplined individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
36
36
years of professional experience
Work History
Medical Coding Specialist II
WVU Medicine
12.2013 - Current
- Reduced claim denials by consistently ensuring accurate and compliant coding practices in line with regulatory standards.
- Streamlined billing processes for improved efficiency by maintaining up-to-date knowledge of coding guidelines and procedures.
- Promoted a collaborative work environment through effective communication and teamwork among fellow Medical Coding Specialists.
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
- Maintained strict adherence to HIPAA regulations by protecting confidential patient information during the coding process.
- Increased staff proficiency with ICD-10-CM and CPT code sets through ongoing training sessions and individual coaching.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Worked from home independently and adhered to productivity and accuracy regulations.
- Utilized Microsoft Excel, Microsoft word documents, and Microsoft teams daily.
- Worked continuously in computer programs such as EPIC and 3M.
- Frequently reading and interpreting coding guidelines for each hospital that is part of the WVU Medicine hospital system and interpreting them to ensure that all coding guidelines are being met and applying them.
- Following a strict schedule for the hospital workques to ensure that coding and charges are applied in a timely manner.
- Applying insurance guidelines to specific claims to ensure that coding is accurate to adhere to the insurance policies.
Owner/Operator Golf Course Clubhouse Asst. Manager
Paradise Lake Golf Course
04.1989 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Attended special events for educational purposes to run computer programs involving Golf handicap system.
- Organized and ran special events, tournaments and leagues.
- Organized and implement in-house catering for special events, tournaments and leagues.
- Established foundational processes for business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash, deliveries and inventory.
- Managed and performed opening and closing procedures.
- Provided on-the-job training to newly hired workers.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Medical Transcriptionist
Medquist
03.2004 - 11.2013
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Attended training associated with role to improve skills and boost speed.
- Transcribed and edited physician reports from dictation using [Software].
- Reviewed documentation for compliance with requirements and accuracy of information.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Translated medical jargon into correct terminology.
Education
Accreditation - Medical Coding
AAPC
Salt Lake City, UT05-2014
Certificate - Transcription
Career Step
Online03-2004
High School Diploma -
Grafton High School
Grafton06-1989
Skills
- ICD-10 proficiency
- Medical abbreviations
- Procedural coding accuracy
- HIPAA compliance
- Medical coding certification
- Medical office software proficiency
- Insurance verification
- Medical terminology expertise
- Denial management
- CPT coding
- HCPCS level II coding
- Healthcare payer guidelines
- Medical billing procedures
Timeline
Medical Coding Specialist II
WVU Medicine
12.2013 - Current
Medical Transcriptionist
Medquist
03.2004 - 11.2013
Owner/Operator Golf Course Clubhouse Asst. Manager
Paradise Lake Golf Course
04.1989 - Current
Accreditation - Medical Coding
AAPC
Certificate - Transcription
Career Step
High School Diploma -
Grafton High School
Similar Profiles
Sara AbelSara Abel
Office Manager at WVU Medicine, Community WVU MedicineOffice Manager at WVU Medicine, Community WVU Medicine
Timothy FieldsTimothy Fields
Lead Operations Pharmacy Technician at WVU Medicine/ WVU HospitalsLead Operations Pharmacy Technician at WVU Medicine/ WVU Hospitals
Sheyanne WestSheyanne West
Registration Specialist at WVU Medicine Wetzel Family MedicineRegistration Specialist at WVU Medicine Wetzel Family Medicine
Sherry Saunders RNSherry Saunders RN
Clinical Registered Nurse at WVU Medicine Wheeling Hospital Family Medicine CenClinical Registered Nurse at WVU Medicine Wheeling Hospital Family Medicine Cen
Jarrett CunninghamJarrett Cunningham
Lieutenant at Grafton Fire DepartmentLieutenant at Grafton Fire Department