Cassandra Cooper
Oakley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A self-starter with great accounting and computer knowledge and a willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Operations Support Technician
The Cheesecake Factory
05.2019 - Current
- Daily reconciliation of sales
- Invoice reconciliation
- Data entry
- Processing new hire information
- Conducting new hire orientations
- Generates and maintains employee files.
- Benefits administration
- Provides excellent customer service to staff and corporate departments.
- Responsible for keeping all restaurant computer hardware and software in good working condition.
- Conducts monthly audits of restaurant including all restaurant postings employee required certifications.
- Cash handling
Food Server
The Cheesecake Factory
01.2008 - 05.2019
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business. Elevated customer satisfaction through followup and enthusiastic customer service.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
Support Staff
Alameda County District Attorneys Office
10.2001 - 01.2008
- Processed and mailed subpoenas
- Processed formal criminal complaint documents and filed them with the court clerks office
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Pulled, organized and prepared files for court
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Accessed and ran criminal rap sheets using CLETS
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Created dummy bookings for cited defendants using Corpus
Customer Service Agent
Northwest Airlines
12.1996 - 09.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Greeted passengers, assisted with special requests and delivered gate announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
Education
No Degree - Currently Enrolled in Business Degree Program
Pima Community College
Tucson, AZHigh School Diploma -
Clayton Valley High School
Concord, CASkills
- Self starter and quick learner
- Providing professional and friendly customer service
- Great accounting knowledge
- Great computer knowledge with Microsoft Word, Excel and Outlook
- Acts with complete discretion and integrity at all times
- Great problem solver
- Ability to prioritize and multi-task
- Excellent interpersonal skills
Timeline
Operations Support Technician
The Cheesecake Factory
05.2019 - Current
Food Server
The Cheesecake Factory
01.2008 - 05.2019
Support Staff
Alameda County District Attorneys Office
10.2001 - 01.2008
Customer Service Agent
Northwest Airlines
12.1996 - 09.2001
No Degree - Currently Enrolled in Business Degree Program
Pima Community College
High School Diploma -
Clayton Valley High School
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