Cassandra Copeland
Spokane
Summary
Dynamic and compassionate professional with a proven track record at Bright Horizons Childcare and Disability Access Services located in Spokane Community College, adept in fostering growth and managing administrative tasks efficiently. Excelled in creating engaging learning environments and streamlining office operations, showcasing exceptional time management and data entry skills. Demonstrated a positive attitude and dedication, significantly enhancing positive engagement and office productivity.
Personable Office Assistant with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.
Overview
11
11
years of professional experience
Work History
Office Assistant ( Work-study)
Disability Access Center Spokane Community College
04.2021 - 12.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Lead Toddler Teacher
Bright Horizons Childcare
03.2016 - 12.2017
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
Lead Toddler Teacher
City Kids Care
01.2013 - 03.2016
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Integrated sensory-based activities to encourage fine motor skill development and hands-on learning experiences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Fostered independence in students by introducing practical life skills such as self-care routines, meal preparation tasks, and cleaning responsibilities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Provided individualized support for children with special needs or developmental delays, working closely with specialists to implement appropriate interventions.
Education
Graduate Certificate - Entrepreneurship
Spokane Community College
Spokane, WA06-2023
Graduate Certificate - Business Management
Spokane Community College
Spokane, WA06-2023
High School Diploma -
Spokane Valley High School
Spokane, WA06-2009
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Dedicated team player
- File organization
- Excel spreadsheets
- Appointment scheduling
- Valid Driver's license
- Spreadsheet creation
- Digital file management
- Quickbooks
- Business writing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Office Assistant ( Work-study)
Disability Access Center Spokane Community College
04.2021 - 12.2023
Lead Toddler Teacher
Bright Horizons Childcare
03.2016 - 12.2017
Lead Toddler Teacher
City Kids Care
01.2013 - 03.2016
Graduate Certificate - Entrepreneurship
Spokane Community College
Graduate Certificate - Business Management
Spokane Community College
High School Diploma -
Spokane Valley High School
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