Cassandra Core
Maple Heights,OH
Summary
To seek and maintain a part-time position that offers professional challenges to utilize interpersonal skills. The profession that has been most enjoyed is Data Entry. However, there is an interest to work in a hospital environment in the Housekeeping Department.
Overview
26
26
years of professional experience
Work History
In-Home Healthcare Provider
Comfort Home Health Care
04.2018 - 10.2021
- Assisted patient with bathing, dressing & grooming needs 7 days a week. , helped to adapt with mobility as needed with walking ability.
- Administered medication 3 times daily as directed by physician.
- Cooked and prepared tasty, nourishing meals for patient 3 times daily to promote better nutrition.
Concierge
Bingham/Archer Apartments / Morgan Management
11.2015 - 04.2018
- Greeted guests and Tenants upon arrival by providing warm welcomes.
- Offered directions to key amenities to cultivate quality experiences.
- Monitored up to 50 security camera screens.
- Handled & stored up to 70+ package deliveries per day.
- Screened visitors upon arrival before entering apartment areas.
Referring Physicians Patient Advocate
Henry Ford Hospital
01.2008 - 07.2014
- Performed patient scheduling and registration functions.
- Scheduled patient appointments in respective to doctors' calendars.
- Prepared and processed up to 25 to 30 patient referrals from Primary Physicians to Specialist Physicians daily.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Assistant Manager
Rescare Homecare / Adult Group Home
01.2007 - 01.2008
- Assisted home Manager with paperwork, scheduling, delegated duties to staff, dispensed medications due to Residents being mentally challenged.
- Completed regular inventory counts to verify sufficient food supply, addressed future needs of supplies.
- Helped with planning schedules and delegating assignments such as: transporting to outings and doctor appointments.
Service Coordinator/Dispatcher/Customer Svc Rep
Superior Coffee
01.1996 - 02.2003
- Communicated with clients and service technicians to provide updates on arrival to service equipment.
- Assisted with client complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service techs locations & timing for next service call - dispatched next service call.
- Prepared spreadsheets on service techs performance metrics and key indicators for management review.
- Optimized client experience by delivering superior services and effectively troubleshooting issues.
- Kept a good professional rapport with 11 Service Technicians.
Education
Diploma, Deans List - Medical Billing And Coding
Everest Institute of Technology
Detroit, MI08.2005
Diploma - Word Processing Specialist
Detroit Business Institute - Detroit, MI
Detroit, MI - Downtown01.1988
Skills
- Customer Service
- Professional Telephone Demeanor
- Appointment Confirmation
- Patient Care
- Light Housekeeping
- Meal Preparation
Yard work & Painting ceramic figures
Transferring perennials, weeding, decorating with garden decorations and solar lights. And I enjoy painting ceramic animal figures and garden decorations.
Timeline
In-Home Healthcare Provider
Comfort Home Health Care
04.2018 - 10.2021
Concierge
Bingham/Archer Apartments / Morgan Management
11.2015 - 04.2018
Referring Physicians Patient Advocate
Henry Ford Hospital
01.2008 - 07.2014
Assistant Manager
Rescare Homecare / Adult Group Home
01.2007 - 01.2008
Service Coordinator/Dispatcher/Customer Svc Rep
Superior Coffee
01.1996 - 02.2003
Diploma, Deans List - Medical Billing And Coding
Everest Institute of Technology
Diploma - Word Processing Specialist
Detroit Business Institute - Detroit, MI
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