Cassandra Cortes
Flanders,NJ
Summary
Driven inside sales representative with a track record of exceeding sales targets through exceptional customer service and relationship building. Adaptable and detail-oriented, committed to enhancing client satisfaction and operational efficiency. Strong communication and interpersonal skills for exceptional team-work environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
AMF Sales & Associates
11.2024 - Current
- Conducted thorough product presentations to effectively communicate value propositions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Adapted to changing workflows, demonstrating flexibility in handling diverse customer needs.
Administrative Assistant
Sustainable Solutions and Technology Group
01.2023 - Current
- Coordinated scheduling and logistics for meetings, ensuring efficient use of resources.
- Developed office procedures that increased operational efficiency and streamlined workflows.
- Trained new staff on administrative protocols, fostering a collaborative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Processed vendor invoices accurately and promptly to ensure timely payments.
- Reconciled accounts and prepared aging reports for management review.
- Processed new hire paperwork and documents.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
Administrative Assistant
The Tricon Group
01.2023 - 11.2024
- Supported project management tasks by tracking deadlines and deliverables across multiple teams.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Provided administrative support by organizing travel arrangements, managing calendars, and preparing meeting materials as needed.
Pet Care Associate/Stocking Associate
Petsmart
11.2022 - 12.2023
- Provided exceptional care for pets, ensuring their well-being and comfort during visits.
- Assisted in maintaining cleanliness and organization of pet areas, fostering a safe environment.
- Monitored pet behavior and health, promptly reporting concerns to management for timely intervention.
- Collaborated with veterinary teams to administer medications and follow treatment protocols as directed.
- Engaged with customers to provide education on pet care best practices, improving client relationships and satisfaction.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Assisted in receiving shipments, verifying accuracy against purchase orders.
- Trained new associates on stocking procedures and safety protocols.
- Answered customer questions and provided detailed product information.
Pet Care Associate/Stocking Associate
Petsmart
10.2020 - 11.2022
- Provided exceptional care for pets, ensuring their well-being and comfort during visits.
- Assisted in maintaining cleanliness and organization of pet areas, fostering a safe environment.
- Monitored pet behavior and health, promptly reporting concerns to management for timely intervention.
- Collaborated with veterinary teams to administer medications and follow treatment protocols as directed.
- Engaged with customers to provide education on pet care best practices, improving client relationships and satisfaction.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Assisted in receiving shipments, verifying accuracy against purchase orders.
- Trained new associates on stocking procedures and safety protocols.
- Answered customer questions and provided detailed product information.
Pet Care Associate/Pet Hotel Associate
Petsmart
09.2019 - 10.2020
- Provided exceptional care for pets, ensuring their well-being and comfort during visits.
- Assisted in maintaining cleanliness and organization of pet areas, fostering a safe environment.
- Monitored pet behavior and health, promptly reporting concerns to management for timely intervention.
- Collaborated with veterinary teams to administer medications and follow treatment protocols as directed.
- Engaged with customers to provide education on pet care best practices, improving client relationships and satisfaction.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Collaborated with veterinary teams to administer medications and follow treatment protocols as directed.
- Improved efficiency of daily tasks by maintaining up-to-date records on each pet''s status throughout their stay at the hotel.
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
Sales Associate
Dick's Sporting Goods, Inc
06.2019 - 09.2019
- Delivered exceptional customer service by assisting customers with product selection and inquiries.
- Maintained store presentation standards, ensuring merchandise displays were organized and visually appealing.
- Processed transactions accurately at the point of sale while handling cash and credit payments efficiently.
- Monitored inventory levels, restocking shelves as needed to ensure product availability for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
Shoprite of West Milford
12.2017 - 06.2019
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to ensure satisfaction.
- Trained new cashiers on register operations, customer service standards, and store policies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Hostess/Busser
Valley View Pub
07.2016 - 12.2017
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Trained new host staff on operational procedures and customer service standards.
- Monitored dining area for cleanliness and organization, upholding health standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
- Monitored stock levels of tableware and supplies, facilitating timely replenishment for uninterrupted service.
Education
High School Diploma -
West Milford High School
West Milford, NJ06-2019
Skills
- Attention to detail
- Exceptional customer service
- Superior organizational skills
- Email and phone etiquette
- Relationship building and management
- Sales presentations and proposals
Certification
- Certified in all Admin and Construction courses from ProCore Technologies for The Tricon Group while working with this company.
Timeline
Inside Sales Representative
AMF Sales & Associates
11.2024 - Current
Administrative Assistant
Sustainable Solutions and Technology Group
01.2023 - Current
Administrative Assistant
The Tricon Group
01.2023 - 11.2024
Pet Care Associate/Stocking Associate
Petsmart
11.2022 - 12.2023
Pet Care Associate/Stocking Associate
Petsmart
10.2020 - 11.2022
Pet Care Associate/Pet Hotel Associate
Petsmart
09.2019 - 10.2020
Sales Associate
Dick's Sporting Goods, Inc
06.2019 - 09.2019
Cashier
Shoprite of West Milford
12.2017 - 06.2019
Hostess/Busser
Valley View Pub
07.2016 - 12.2017
High School Diploma -
West Milford High School