Cassandra Cox
Wichita Falls,TX
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
16
16
years of professional experience
Work History
Bartender
Old Town Saloon
Wichita Falls, TX
07.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Consulted with managers to organize special events and promotions.
- Decreased waste, following strict recipes and drink measurement protocol.
- Improved and applied social media marketing strategies to increase patronage.
Head Bartender
Maximus Gentlemen's Club
Wichita Falls, TX
11.2018 - 04.2021
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Poured and prepared mixed drinks for over 30+ customers daily.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Bartender
Texas Showgirls
Wichita Falls, TX
01.2010 - 11.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments and issued tickets.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Checked identification for minimum age for sale of alcoholic beverages.
- Anticipated guest needs and provided proactive service.
Customer Service Representative
SITEL (XM Radio)
Huntington, WV
03.2009 - 10.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Effective liaison between customers and internal departments.
- Cross-trained and provided back up for customer service managers.
- Surpassed sales goals through implementation of effective marketing strategies.
Education
No Degree - Medical Assistant
American Commercial College
Wichita FallsHigh School Diploma -
Harrell Accelerated Learning Center
Wichita Falls05.2008
Skills
- Bar Operations and Logistics
- Supply and Inventory Maintenance
- Teamwork and Professionalism
- Flexible and Adaptable
- Data Entry
- Prioritization and Time Management
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Microsoft Office, Microsoft Excell, Microsoft Powerpoint
- Can type 65 WPM
Timeline
Bartender
Old Town Saloon
07.2021 - Current
Head Bartender
Maximus Gentlemen's Club
11.2018 - 04.2021
Bartender
Texas Showgirls
01.2010 - 11.2018
Customer Service Representative
SITEL (XM Radio)
03.2009 - 10.2009
No Degree - Medical Assistant
American Commercial College
High School Diploma -
Harrell Accelerated Learning Center