Cassandra Craft
Quincy,Il
Summary
Customer service professional with proven background in patient care support and administrative duties. Known for effectively managing patient interactions and ensuring smooth operational workflow. Focused on team collaboration and achieving optimal patient satisfaction. Reliable and adaptable to changing needs, with strong communication and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PATIENT CARE REPRESENTATIVE
DOCTORS IMPLANTS FOR DENTAL IMPLANT
08.2022 - 10.2025
- Scheduled approximately 10-15 patients per week and made reminder calls.
- Continuously updated professional knowledge through participation in industry seminars, workshops, conferences, or training sessions to stay informed about advancements in healthcare practices or policies relevant to the role as a Patient Care Representative.
- Enhanced communication and relationship building between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- CRM System Proficiency & Microsoft System Proficiency
- Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Responded to patient inquiries promptly, maintaining high standards of customer service and satisfaction.
- Trained new staff on administrative procedures, fostering a collaborative team environment.
TRAVEL CONSULTANT
TRAVEL HOUSE OF QUINCY
04.2015 - 01.2025
- Certified Travel consultant
- “FAMILIARIZATION” trips
- Coordinated logistics for domestic and international travel, ensuring seamless client experiences.
- Facilitated partnerships with airlines, hotels, and local service providers to optimize offerings.
- Advised clients on travel policies, visa requirements, and destination-specific regulations.
- Scheduling basic travel plans such as booking business and leisure
- Conducted market research to identify emerging travel trends and adjust services accordingly.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Developed personalized travel itineraries based on client preferences and budget constraints.
ONSITE RECRUITER/ HUMAN RESOURCES
QPS EMPLOYMENT
06.2021 - 06.2022
- Managed onboarding processes, ensuring compliance with company policies and procedures.
- Collaborated with hiring managers to refine job descriptions and selection criteria.
- Provided support during onboarding process for new hires, ensuring smooth transitions into their roles within the organization.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates through networking events and professional connections.
- Conducted background checks and reference checks on potential candidates as part of the due diligence process.
- Maintained compliance with federal, state, and local employment laws throughout the entire recruiting process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Studied job descriptions and qualifications to determine applicant requirements.
- Injury reports and daily activity reports of employees
- Developed and maintained strong relationships with clients to understand hiring needs.
- Conducted interviews and assessments to evaluate candidate qualifications effectively.
CULTIVATOR/ INVENTORY COTROLLER & ORGANIZATION
ASCEND WELLNESS HOLDINGS
09.2019 - 09.2020
- Inventory controller
- Continual support and relationships with Vendors
- Cultivated high-quality cannabis crops through effective planting and harvesting techniques.
- Implemented pruning techniques to shape plants for optimal light exposure and increased yields.
- Implemented best practices for pest management, ensuring crop health and yield consistency.
- Monitored environmental conditions to optimize growth parameters and improve plant development.
- Trained and mentored junior staff on cultivation processes and safety protocols.
- Improved plant growth and health by implementing proper cultivation techniques and environmental controls.
- Maintained a clean and organized work environment, ensuring compliance with safety regulations and best practices.
Education
High School Diploma -
Yorkville High School
Yorkville, IL06-2008
Business Associates - Business
Johnwood Community College
National TAP Test Certificate - Travel Consultant
The Travel Institute
05-2015
SHRM Certification Program - Human Resources Development
SHRM
02-2026
Skills
- Effective organizational skills
- Proficient in managing multiple tasks
- Compassionate patient care
- Clear and concise communication
- Patient communication
- Ensuring confidentiality in healthcare
- Strong interpersonal skills
- Patient appointment management
- Efficient calendar management
- Knowledgeable in medical terminology
- Process documentation
- Ensuring accuracy of patient information
Accomplishments
- Managed caseload of 300+ patients each month.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 8+ staff members.
- Collaborated with team of 15- 20 in the development of a remodel project
- Created elaborate destination wedding travel packages to boost company sales.
- Documented and resolved travel interruptions or issues which led to Refunds and travel certificates for clients.
- Achieved top HR Recruiter in the company through effectively hiring new employees
Certification
- CTA - Certified Travel Associate
- SHRM Human Resources Training - 2025-2026
- Manager in Training Certificate - 2010
Languages
English
Native or Bilingual
Timeline
PATIENT CARE REPRESENTATIVE
DOCTORS IMPLANTS FOR DENTAL IMPLANT
08.2022 - 10.2025
ONSITE RECRUITER/ HUMAN RESOURCES
QPS EMPLOYMENT
06.2021 - 06.2022
CULTIVATOR/ INVENTORY COTROLLER & ORGANIZATION
ASCEND WELLNESS HOLDINGS
09.2019 - 09.2020
TRAVEL CONSULTANT
TRAVEL HOUSE OF QUINCY
04.2015 - 01.2025
High School Diploma -
Yorkville High School
Business Associates - Business
Johnwood Community College
National TAP Test Certificate - Travel Consultant
The Travel Institute
SHRM Certification Program - Human Resources Development
SHRM