Cassandra Craig
Twin Falls,ID
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve goals.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Zamzows
02.2024 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to optimize workflow efficiency.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Student Custodian
Boise School District
10.2021 - 01.2023
- Improved efficiency of custodial team by collaborating effectively with colleagues and supervisors.
- Enhanced cleanliness of school facilities by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Demonstrated flexibility in adapting to changing priorities or unforeseen circumstances impacting workload.
- Contributed to a healthy learning environment by disinfecting high-touch surfaces daily.
- Increased productivity through effective time management skills while adhering to strict deadlines.
- Aided in maintaining a positive school image through diligent upkeep of building exteriors, including landscaping duties when necessary.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Frank Church High School
Boise, ID12.2023
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Stock replenishment
- Product and service solutions
- Refunds and exchanges
- Sales closing
- Money handling abilities
- Sales Transactions
- Store maintenance
Timeline
Customer Service Associate
Zamzows
02.2024 - 03.2024
Student Custodian
Boise School District
10.2021 - 01.2023
High School Diploma -
Frank Church High School