Summary
Overview
Work History
Skills
Skills
Volunteer Services
Timeline
Generic

Cassandra Crawford

Saint Paul,MN

Summary

I have seven years of skilled at working in a variety of settings with diverse individuals, families and communities. Ability to establish rapport and establish trust with homeless individuals and families in crisis.

Overview

22
22
years of professional experience

Work History

Patient Financial Services Representative

Ic Systems St. Paul
06.2017 - 01.2024
  • Responsible for reviewing patient insurance benefits
  • Communication and Problem Solving
  • Explained Charity programs to assist with outstanding balances
  • Inbound and outbound calling to clients and patients
  • Collections
  • Customer Service Representative
  • Billed Insurance and filed out the necessary templates for patients and client for eligibility utilizing the Epic System

Intake Specialist

Key Medical Supply Inc.
12.2016 - 04.2017
  • Entered Medical Supply information for the clients supplies
  • Administrative and processing of claims
  • Excellent Customer Service Representative specializing in problem solving



Patient Registration Representative

Health East St. John Hospital
01.2016 - 04.2016
  • Worked nights in the Emergency Room entering patients demographics, as the first person to greet customers or patients.
  • Patient intake processing insurance, information, scanning documents. consent forms
  • Worked with the physician, nurses, triage nurses regarding any additional concerns
  • Roomed and discharged the patients utilizing Epic

Collection Representative

National Recovery Inc
01.2016 - 04.2016
  • Worked on Department of Education, recover federal student loan debts
  • Establishing policies on federal financial aid for education, and distributing as well as monitoring of those funds
  • Completing the necessary application forms
  • Monitoring accounts to identify overdue payments and customer needs, negotiations and debt settlements, developing debt collection strategies and plans
  • Handle and de-escalated stressful situations to solve an issue utilizing my excellent customer service skills

Adecco Staffing

Ucare/Noridian Healthcare Solutions/Medica/Mnsure
02.2014 - 10.2015
  • Ucare- Insurance Claim billing
  • Noridian Healthcare Solutions- Has to determine whether Medicare claims have been billed in compliance with coverage, coding, payment and billing
  • Medica Heath- Insurance claim billing and customer service
  • Mnsure- Assist customer with enrolling in a healthcare programs, answered questions about benefits, and maintain current customer satisfactions, posses strong administrative and organizational skills


Ramsey County Human Services

Financial Worker /Employment Guidance Counselor
12.2012 - 11.2013
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Described procedures, requirements, and benefits to clients and interested parties.
  • Performed data entry on retrieve information utilizing the county software applications Maxis, MMIS, IPAM, Workforce One, Laserfische and Outlook
  • As caseworker working with a diverse client base working to determine the program eligibility
  • Utilized the language Services for non english speaking clients
  • Setup or the orientation paper work for the initial processing of paper work

Account Payable and Receivable Representative

BioScrip Pharmacy
02.2006 - 02.2009
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Payable and Receivable sorting documents, paying invoices, collecting revenue, notifying customer who need to release payments, generating financial reports, ensuring financial security, and maintaining accounting records
  • Communicated with clients and patient via inbound and outbound calls

Intake Counselor/Case Manager

Hati House, People Serving People/Hubert Humphrey
03.2002 - 01.2006
  • Hati House- Intake Counselor - Housing 24 residents for boarding and lodging for men for sober living and substance abuse treatment.
  • Transitional housing that is affordable supportive housing that is designed to provide housing appropriate support services
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Develop, recommend, and review treatment goals and plans with clients and their families
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Face to face assessment and completing the necessary documentations.
  • Working with a diverse populations of adults and family and young youths
  • People Serving People Shelter- People Serving People is one of the larges and most comprehensive emergency shelter for families experiencing homelessness.
  • Completing the necessary documents upon face to face interviews, Developing short-term and long-term goals
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
  • Hubert Humphrey Job Corps- Job Corps is the largest nationwide residential career training program in the country and has been operating for more than 50 years. Working with young youth age 16-24 years to complete their high school education, to assist them obtaining employment
  • Face to face assesment completed the necessary documentations to become eligible for the Job Corps program.
  • Conducted community workshops to promote different programs and educated public on available services
  • Utilizing computer skills and customer service skills

Skills

  • Seven years of experience working with homeless service providers in Minnesota, Hati House, People Servicing People, Humbert Humphrey Job Corps
  • compassion and the ability to empathize
  • outstanding people skills
  • excellent communication skills, including listening ability
  • the ability to work in multidisciplinary teams
  • patience and resilience
  • discretion and problem solving Adaptability

Skills

Case management, clerical, crisis intervention, client, clients, data entry, Goal setting, legal, mental health, financial assessment and  plan development. Include excellent communication and interpersonal skills, compassionate, problem solving orientation, and organization skills

Volunteer Services

2022- Feed My starving Children

990 Lone Oak Rd#136

Eagan, MN 55121

  • Christian non-profit organization tacking world hunger since 1987 Volunteered packing meals


2020 and 2022- River of Life

739 Summit Ave

St. Paul MN 55105

  • Working with the youth program for substance abuse and homeless giving resources and meals


 


Timeline

Patient Financial Services Representative

Ic Systems St. Paul
06.2017 - 01.2024

Intake Specialist

Key Medical Supply Inc.
12.2016 - 04.2017

Patient Registration Representative

Health East St. John Hospital
01.2016 - 04.2016

Collection Representative

National Recovery Inc
01.2016 - 04.2016

Adecco Staffing

Ucare/Noridian Healthcare Solutions/Medica/Mnsure
02.2014 - 10.2015

Ramsey County Human Services

Financial Worker /Employment Guidance Counselor
12.2012 - 11.2013

Account Payable and Receivable Representative

BioScrip Pharmacy
02.2006 - 02.2009

Intake Counselor/Case Manager

Hati House, People Serving People/Hubert Humphrey
03.2002 - 01.2006

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Cassandra Crawford