Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Crimley

Pelham ,GA

Summary

Dedicated Patient Relations Specialist with expertise in patient education, conflict resolution, and healthcare communication. Proven ability to enhance patient experiences and ensure compliance with health regulations. Compassionate Patient Relations/ Scheduling Specialist known for high productivity and efficient task completion. Skilled in scheduling test, procedures, appointments also conflict resolution, effective communication, and patient advocacy, ensuring smooth operation of healthcare services. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and support healthcare teams.

Overview

13
13
years of professional experience

Work History

Patient Relations Specialist

Cardiovascular Consultants
Thomasville , Ga
11.2023 - Current
  • Educated patients about treatment options, office policies, and insurance processes.
  • Assisted patients with scheduling appointments and managing follow-up communications.
  • Addressed patient inquiries and resolved concerns regarding cardiovascular services and procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Worked closely with hospital administrators to ensure compliance with applicable laws and regulations related to patient rights.
  • Resolved conflicts between patients, families, and healthcare providers in a timely manner.
  • Developed and implemented patient relations policies and procedures.
  • Provided excellent customer service by responding promptly to inquiries and complaints.
  • Registered patient information into the health management system accurately.
  • Assisted patients with completing registration forms and verifying insurance details.
  • Coordinated appointment scheduling and managed front desk operations efficiently.
  • Communicated effectively with medical staff and patients to ensure smooth processes.
  • Handled incoming calls and directed inquiries to appropriate departments promptly.
  • Maintained confidentiality of patient records following HIPAA regulations strictly.

Patient Care Technician

DaVita
Thomasville , Ga
08.2021 - 04.2024
  • Monitored patient vitals during dialysis treatments to ensure safety and comfort.
  • Prepared and calibrated dialysis machines before each patient session for optimal performance.
  • Assisted patients in understanding their treatment plans and addressing concerns effectively.
  • Maintained accurate records of patient treatments and medication administration procedures.
  • Collaborated with healthcare teams to improve patient care standards and protocols.
  • Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
  • Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
  • Restocked supplies needed for dialysis procedures in an organized manner.
  • Evaluated access sites for infection or other complications prior to initiating treatment.
  • Transported patients to and from rooms and prepared for treatments according to individual specifications.

Customer Service Representative

Walmart
Cairo, Ga
01.2021 - 12.2022
  • Assisted customers with product selection and order processing to enhance satisfaction.
  • Managed customer inquiries using CRM software to track interactions and resolutions.
  • Provided excellent customer service through effective communication and problem-solving skills.
  • Trained new staff on customer service protocols and system usage effectively.
  • Operated cash register and processed customer transactions accurately.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.

Sales Associate

Russell Cellular Verizon Wireless
Camilla , Ga
10.2019 - 04.2020
  • Assisted customers in product selection and provided detailed product knowledge.
  • Managed inventory levels and restocked shelves as needed throughout the day.
  • Processed customer transactions accurately using point-of-sale systems.
  • Collaborated with team members to maintain a clean and organized sales floor.
  • Handled customer inquiries and resolved issues to enhance shopping experiences.

Linen Technician

Archbold Memorial Hospital
Thomasville , GA
09.2019 - 02.2020
  • Sorted and categorized linens based on type and usage requirements.
  • Maintained inventory of clean and soiled linens for hospital departments.
  • Maintained a neat and orderly work environment at all times.
  • Organized linens in designated areas according to type and size.
  • Monitored linen supply inventory levels ensuring adequate stock on hand at all times.

Deboner

Keystone Foods
Camilla, Georgia
05.2018 - 03.2019
  • Operated cutting tools to separate meat from bones efficiently.
  • Maintained cleanliness and organization of work area to ensure safety.
  • Followed safety protocols to handle sharp equipment and prevent injuries.
  • Inspected meat quality for freshness and compliance with standards.

Assistant Store Manager

Flash Foods
Pelham, Georgia
11.2015 - 05.2018
  • Supervised daily store operations and maintained high customer service standards.
  • Trained and developed staff on company policies and procedures.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Managed inventory control processes and ensured accurate stock levels.
  • Assisted in financial reporting and monitored budget compliance regularly.
  • Coordinated promotional events to increase store traffic and engagement.
  • Resolved customer complaints effectively to ensure satisfaction and loyalty.

Child Care Assistant

Little Land Daycare
Thomasville, Georgia
05.2012 - 11.2015
  • Supervised children during activities, ensuring safety and engagement.
  • Assisted in planning and implementing age-appropriate educational programs.
  • Maintained cleanliness and organization of play areas and learning materials.
  • Communicated regularly with parents about children's progress and behavior.
  • Collaborated with team members to create a positive learning environment.
  • Supported children with daily routines, including meals and personal hygiene.
  • Observed children's interactions to identify individual needs and developmental milestones.

Education

High School Diploma -

Pelham High School
Pelham, GA
05-2012

Skills

  • Procedure Scheduling
  • Patient education
  • Electronic health records
  • Appointment coordination
  • Conflict resolution
  • Health compliance
  • Customer relationship management
  • Healthcare communication
  • Medical terminology
  • Problem solving
  • Team collaboration
  • Active listening
  • Insurance verification
  • Appointment scheduling
  • Healthcare industry
  • Patient confidentiality
  • Money handling
  • Insurance billing
  • Registration and admissions
  • Patient check-in
  • Phone and email etiquette
  • Flexible schedule
  • Eligibility determination
  • Appointment reminders

Timeline

Patient Relations Specialist

Cardiovascular Consultants
11.2023 - Current

Patient Care Technician

DaVita
08.2021 - 04.2024

Customer Service Representative

Walmart
01.2021 - 12.2022

Sales Associate

Russell Cellular Verizon Wireless
10.2019 - 04.2020

Linen Technician

Archbold Memorial Hospital
09.2019 - 02.2020

Deboner

Keystone Foods
05.2018 - 03.2019

Assistant Store Manager

Flash Foods
11.2015 - 05.2018

Child Care Assistant

Little Land Daycare
05.2012 - 11.2015

High School Diploma -

Pelham High School

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