Cassandra Crowley
Tulsa,OK
Summary
Results-driven customer service advocate with expertise in case escalation management and compliance assurance. Proven ability to enhance customer satisfaction through effective communication and product knowledge.
Overview
9
9
years of professional experience
Work History
Sr Customer Service Advocate
Metlife
Tulsa, OK
01.2017 - 05.2026
- Resolved customer inquiries through MetLife's customer service systems.
- Managed complex cases, ensuring timely follow-up and resolution.
- Maintained accurate records of customer interactions and transactions.
- Took ownership of escalated cases, providing prompt resolutions while ensuring excellent communication with customers.
- Participated in regular meetings with senior management regarding performance metrics related to customer experience initiatives.
- Developed comprehensive knowledge of products and services offered by the organization in order to provide effective solutions when needed.
- Ensured compliance with applicable laws and regulations pertaining to consumer protection rights.
- Developed strong relationships with customers to ensure their satisfaction and loyalty.
- Met and exceeded performance goals to support long-term company growth and market dominance.
Education
High School Diploma -
Nathan Hale High
Tulsa, OK05-1983
Skills
- Customer relationship management
- Case escalation management
- Compliance assurance
- Product knowledge
- Data entry accuracy
- Performance metrics analysis
Timeline
Sr Customer Service Advocate
Metlife
01.2017 - 05.2026
High School Diploma -
Nathan Hale High