Cassandra Cruz
New Bedford,MASSACHUSETTS
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Wendy's
11.2024 - Current
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process various forms of customer payments.
Certified Nursing Assistant
Tender Heart Home Health Agency
02.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
Sales Associate
Advanced Wireless
04.2024 - 11.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Mobile Expert
Verge Mobile
08.2015 - 09.2023
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
Retail Sales Associate
Torrid
07.2019 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Engaged in friendly conversation with customer to better uncover individual needs.
Administrative Assistant
Exeter Job Corps Academy
07.2019 - 02.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Microsoft Office Certifiation - Office Administration And Business
Exeter Job Corps Academy
Exeter, RI02-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Basic math
- Drive-thru operations
- Leadership qualities
Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Massachusetts Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Professional Working
Timeline
Crew Member
Wendy's
11.2024 - Current
Sales Associate
Advanced Wireless
04.2024 - 11.2024
Certified Nursing Assistant
Tender Heart Home Health Agency
02.2022 - Current
Retail Sales Associate
Torrid
07.2019 - 12.2022
Administrative Assistant
Exeter Job Corps Academy
07.2019 - 02.2021
Mobile Expert
Verge Mobile
08.2015 - 09.2023
Microsoft Office Certifiation - Office Administration And Business
Exeter Job Corps Academy