Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

CASSANDRA CRUZ

Whiting,IN

Summary

Detail-oriented and dependable HR/benefits professional with experience in both administrative and leadership roles. Proven success in improving benefits processes, building strong vendor relationships, and supporting team goals with a proactive and adaptable mindset.

Overview

12
12
years of professional experience

Work History

Benefits Administrator

Connor & Gallagher Services
Lisle
08.2022 - 02.2025
  • Oversaw end-to-end benefits enrollment cycles, ensuring compliance with company policies, and regulatory requirements.
  • Audited and updated employee benefits data using Excel and HR systems.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.
  • Checked employees' benefits enrollment for accuracy, and inputted all data into Excel.
  • Updated benefit-cost summaries for employer cost tracking.
  • Coordinated the leave of absence process, and maintained proper tracking and documentation.
  • Served as the primary liaison between employees, benefits vendors, and HR teams to resolve complex inquiries.

General Manager

Beggars Pizza
02.2013 - 06.2022
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Oversaw the balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
  • Reviewed and approved employee schedules and timesheets.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Tracked food production levels, meal counts, and supply costs.
  • Arranged and prepared tables for customers to offer memorable experiences to guests, and foster repeat business.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

George Rogers Clark
Whiting, IN
05.2022

Skills

  • Team leadership and development
  • HRIS platforms (Employee Navigator and UKG)
  • Conflict resolution
  • Food safety and preparation
  • Verbal and written communication
  • Coaching and mentoring
  • Relationship management
  • Professional telephone etiquette
  • Employee enrollment
  • Benefits administration
  • Data auditing
  • Team collaboration

Languages

English and Spanish.

References

References available upon request.

Timeline

Benefits Administrator

Connor & Gallagher Services
08.2022 - 02.2025

General Manager

Beggars Pizza
02.2013 - 06.2022

High School Diploma -

George Rogers Clark

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