Cassandra Culver
Vienna,MO
Summary
Phlebotomist technician with several years of experience in patient-focused services with comprehensive experience in high-volume output labs handling live-patient samples, calibrating laboratory equipment and maintaining spaces. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.
Skilled COVID-19 Care Technician implementing quality measures in collaboration with providers to continually improve patient care and support services. Dedicated to providing individualized care and promoting health without sacrificing safety. Fostered relationships to advance PPE measures for patient care and safety.
Dedicated services representative with versatile background across diverse businesses.
Overview
7
7
years of professional experience
Work History
Janitorial Services
Quaker
Freeburg, Missouri
07.2023 - Current
- Coordinated with management to ensure that all janitorial services were performed according to established standards.
- Responding promptly to requests for janitorial services from staff members or visitors.
- Investigated customer complaints regarding janitorial services and resolved any issues promptly.
- Provided light janitorial services such as sweeping floors, emptying trash cans, and wiping down surfaces as needed.
House Keeping Supervisor
Maries Manor
Vienna, Missouri
03.2021 - 06.2023
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Created and implemented daily cleaning schedules for staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Patient Care Coordinator
Caring Companions LLC
Springfield , MO
04.2020 - 12.2022
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Assisted physicians in performing various procedures related to patient care needs.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Responded promptly to any emergency situations that arose within the facility.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Assured regulatory compliance and professionalism across patient service.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Compiled and maintained medical charts and reports in complex digital databases.
- Demonstrated flexibility during changes to patient care practice.
- Provided administrative support for patient care staff.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Monitored patient progress and updated care plans in consultation with medical staff.
- Assisted patients/clients from wheelchairs to bed.
- Assisted patients/ clients with bathing.
- Assisted patients/clients with medication reminders.
Patient Care Technician
Quest Diagnostics
Rolla, Missouri
02.2017 - 08.2022
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Verifying patient insurances, demographics and lab orders.
- Provided emotional support for patients and families during difficult times.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Provided emotional support to patients and their families during difficult times.
- Ensured that all medical equipment was properly maintained and sterilized.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
- Assisting patients that may experience vasovagel responses.
- Helped create a safe environment by following infection control policies.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided direct patient care and assistance to healthcare team members.
- Instructed new employees on proper techniques of performing daily tasks.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Collected specimens such as urine samples for testing purposes according to established protocols.
Education
GED
Adult Education Center St. James Mo
Saint James, MO07-1998
Some College (No Degree) - Clinical Laboratory Assisting
Al-Med Academy
St Louis, MOSkills
- Emergency Services
- Diagnostic Services Monitoring
- Patient care services
- Safety
- Documentation
- Observation
- CPR Certified
- First aid
Timeline
Janitorial Services
Quaker
07.2023 - Current
House Keeping Supervisor
Maries Manor
03.2021 - 06.2023
Patient Care Coordinator
Caring Companions LLC
04.2020 - 12.2022
Patient Care Technician
Quest Diagnostics
02.2017 - 08.2022
GED
Adult Education Center St. James Mo
Some College (No Degree) - Clinical Laboratory Assisting
Al-Med Academy
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