CASSANDRA CUNNINGHAM
Benton,AR
Summary
Initiative-taking individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking individual with customer service, multitasking, and time management abilities.
Overview
15
15
years of professional experience
Work History
Engagement Director
Vitality Living-Landmark Lifestyles At Bryant
04.2024 - Current
- Built and maintained relationships with community organizations.
- Developed and implemented dynamic communication strategies.
- Summarized complicated topics into simple formats for better understanding.
- Developed comprehensive project plans to meet clients'' goals on time and within budget constraints.
- Implemented innovative solutions for complex challenges faced by clients during engagements.
- Presented project updates and findings to senior management and clients in a clear, concise manner.
- Expanded business opportunities by pursuing new partnerships and collaborations within the industry network.
- Increased client satisfaction by developing and implementing customized engagement strategies tailored to individual needs.
- Built strong relationships with key stakeholders, fostering open communication and collaboration.
Director Of Adult Development Day Treatment Center
Integrity, Inc.
05.2021 - 04.2024
- Built strong and trusting rapport with clients and their loved ones
- Recorded client progress
- Maintained Detailed records of services
- Recruited and trained new employees
- Delegated work to staff, setting priorities, and goals
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Recognized employees for demonstrating excellent service resulting in increased company morale
- Addressed employee issues and conflicts to provide input, feedback, and coaching
- Reviewed documentation for billing purposes
- Increased number of clients enrolled in day program
- Reviewed and approved clock in/out times for staff for payroll
- Maintain full oversight of Adult Development Day Treatment Center.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Supportive Employment Job Coach, Instructor
Civitan Services
05.2018 - 05.2021
- Guided clients in learning to complete job tasks to develop motivation and skills
- Engaged individuals receiving support through coaching, feedback, and skills development exercises
- Assisted individuals in achieving the highest level of independent functioning while receiving services
- Stayed informed of current wage trends and job coaching techniques to optimize job placement opportunities
- Counseled individuals to help overcome personal, social, or behavioral problems affecting educational or vocational situations
- Provided crisis intervention to individuals dealing with difficult situations at work and at home
- Maintained spreadsheets and billing information for transportation department
- Maintained spreadsheets of individuals pay rates and hours worked for payroll purposes.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Referrals Coordinator
Family Medicine Clinic
03.2017 - 05.2018
- Patient vital signs and history
- Expedited patient referrals to specialty offices
- Appointment scheduling
- Maintain patient records
- Referral tracking
- Faxing and sending medical records to various departments for processing
- Contact insurance companies to ensure prior approval requirements were met.
Instructor
Civitan Services
01.2010 - 02.2017
- Guided clients in learning to complete job tasks to develop motivation and skills
- Engaged individuals receiving support through coaching, feedback, and skills development exercises
- Assisted individuals in achieving the highest level of independent functioning while receiving services
- Counseled individuals to help overcome personal, social, or behavioral problems affecting educational or vocational situations
- Provided crisis intervention to individuals dealing with difficult situations at work and at home
- Maintain client documentation.
Education
Skills
- Clear communication
- Decision making
- Team Collaboration
- Caring Companionship
- Attentive to People
- Sound Judgment
- Problem Identification
- Relationship Building
- Critical Thinking/Problem Solving
- Time Management
- Service Documentation/Record Keeping
- Supportive Personality
- Leadership
- Attention to Detail
- Relationship Management
- Strategic Thinking
Timeline
Engagement Director
Vitality Living-Landmark Lifestyles At Bryant
04.2024 - Current
Director Of Adult Development Day Treatment Center
Integrity, Inc.
05.2021 - 04.2024
Supportive Employment Job Coach, Instructor
Civitan Services
05.2018 - 05.2021
Referrals Coordinator
Family Medicine Clinic
03.2017 - 05.2018
Instructor
Civitan Services
01.2010 - 02.2017
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