Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Czegan

Mount Pleasant,PA

Summary

Proven Bartender with a track record of enhancing customer satisfaction and maximizing profits at Live! Casino Pittsburgh. Excelled in multitasking and customer service, significantly improving guest loyalty through engaging interactions and expert drink crafting. Skilled in responsible alcohol service and suggestive selling, adept at fostering positive relationships and ensuring compliance with liquor laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Bartender

Live! Casino Pittsburgh
10.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender

Seven Springs
11.2019 - 03.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared garnishes by evenly slicing and pitting fruits.

Education

Bachelor of Science - Nursing

Fairmont State University
Fairmont, WV
06.2026

Practical Nursing Program

Fayette County Career And Technical Institute
Uniontown, PA
03.2022

Skills

  • Highly reliable
  • Strong multitasking
  • Customer Service
  • Engaging personality
  • Responsible Alcohol Service
  • Handling Difficult Customers
  • Memory retention
  • Suggestive Selling
  • Staff Management
  • Fast Learner
  • Honest and Dependable
  • Relationship Building
  • Good Conversationalist
  • Liquor Law Compliance
  • Hospitality and Guest Service
  • Hospitality service expertise

Timeline

Bartender

Live! Casino Pittsburgh
10.2020 - Current

Bartender

Seven Springs
11.2019 - 03.2020

Bachelor of Science - Nursing

Fairmont State University

Practical Nursing Program

Fayette County Career And Technical Institute

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Cassandra Czegan